Introduction
We are seeking enthusiastic and reliable Waitstaff (Casual) for our vibrant restaurant in Semarang. This position offers an excellent opportunity for individuals who thrive in fast‑paced hospitality environments and are eager to deliver outstanding service to our guests. Whether you are a seasoned server or just starting your career in food and beverage, we welcome candidates who are passionate about teamwork, customer satisfaction, and professional growth.
Responsibilities
- Greet guests warmly, present menus, and answer questions about dishes, specials, and beverage offerings.
- Take accurate food and drink orders using handheld POS devices, ensuring all modifications and dietary restrictions are noted.
- Coordinate with kitchen staff to relay orders promptly and address any special preparation requests.
- Serve meals and beverages in a timely and courteous manner, checking back frequently to ensure guest satisfaction.
- Maintain clean and organized dining areas, including setting and resetting tables, polishing glassware, and restocking utensils.
- Handle cash transactions, process credit card payments, and prepare accurate end‑of‑shift reports.
- Respond to guest complaints or concerns with professionalism, seeking to resolve issues quickly and effectively.
- Collaborate closely with fellow team members, including hosts, bartenders, and kitchen crew, to ensure smooth operations during peak hours.
- Adhere to health, safety, and sanitation standards, including proper food handling and hygiene protocols.
- Participate in regular briefings and training sessions to stay updated on menu changes, promotional events, and service standards.
Requirements
- Minimum education: SMA/SMK or equivalent.
- Open to all genders; both male and female candidates are encouraged to apply.
- Prior experience in waitstaff or a related hospitality role is preferred, though we also consider motivated newcomers.
- Excellent communication skills in Bahasa Indonesia; English proficiency is a plus.
- Demonstrated honesty, reliability, and a strong sense of responsibility.
- Ability to work effectively both independently and as part of a collaborative team.
- Capacity to remain composed and deliver high‑quality service under pressure, especially during busy service periods.
- Basic knowledge of operating kitchen equipment and familiarity with standard restaurant tools.
- Flexibility to work a schedule of Monday through Saturday, from 08:00 to 17:00, with occasional overtime during special events.
Benefits
- Competitive hourly wage with performance‑based tips.
- Meal allowances during shifts.
- Opportunities for career advancement within a growing hospitality group.
- Comprehensive on‑the‑job training and mentorship from experienced managers.
- Friendly and inclusive work environment that values diversity.
- Employee discounts at all company‑owned dining venues.
- Paid sick leave and statutory benefits in accordance with Indonesian labor law.
About Company
Our restaurant is a well‑established dining destination in Semarang, known for its fusion of traditional Indonesian flavors with contemporary culinary techniques. We pride ourselves on delivering an unforgettable dining experience through exceptional food, attentive service, and a welcoming atmosphere. As part of our team, you will join a dynamic group of professionals dedicated to excellence, innovation, and community engagement. We continuously invest in staff development, ensuring that each employee has the tools and support needed to succeed and grow within the hospitality industry.
Interested in this position?
Take the next step in your career and apply for this role today.
Apply Now