Introduction
The Business Investigator – West Sulawesi (Wilayah Sulawesi Barat) is a pivotal role within our security and risk management team. Based in the vibrant region of West Sulawesi, the successful candidate will support the company’s mission to safeguard its operations, assets, and personnel through comprehensive investigations and intelligence‑gathering activities. This position reports directly to the Head of Security Operations and works closely with Human Resources, Legal, and Finance departments to ensure compliance with internal policies and external regulations.
Responsibilities
- Conduct overt and covert security investigations across all company operating areas, employing surveillance, site visits, and open‑source intelligence techniques.
- Execute AF Trigger investigations according to daily assignments, adhering strictly to company SOPs and meeting predefined Service Level Agreements (SLA).
- Lead investigative processes for Point of Sale (POS) incidents, including fraud detection, cash‑handling discrepancies, and unauthorized transactions.
- Perform Employee Background Checks (EBC) for HR‑initiated requests, verifying employment history, criminal records, and financial integrity.
- Gather, preserve, and analyze investigative evidence such as photographs, audio recordings, and digital logs, ensuring chain‑of‑custody standards are met.
- Prepare detailed investigation reports that summarize findings, risk assessments, and recommended corrective actions, and present these reports to senior management.
- Collaborate with local police forces and public prosecutors, facilitating information exchange and supporting any legal proceedings that arise from investigations.
- Maintain an up‑to‑date knowledge base of regional regulatory changes, banking‑sector security trends, and emerging fraud schemes.
- Provide training and mentorship to junior investigators on interview techniques, evidence handling, and covert observation methods.
- Participate in cross‑functional risk‑management workshops to align investigative outcomes with broader business continuity plans.
Requirements
- Minimum education: Bachelor’s degree in Criminal Justice, Business Administration, Finance, or a related field; high school diploma (SMA/SMK) is the baseline entry requirement.
- At least 2 years of professional experience in the banking or financial services sector, preferably within a risk, compliance, or investigative function.
- Demonstrated experience working with law‑enforcement agencies, police forces, or public prosecutors.
- Strong interview and interrogation skills, with the ability to build rapport and extract accurate information.
- Proficiency in modern investigative technologies, including digital forensics tools, GPS tracking, and secure data‑collection platforms.
- Excellent analytical mindset, capable of interpreting complex data sets and translating them into actionable insights.
- High ethical standards, confidentiality awareness, and a commitment to impartiality.
- Effective written and verbal communication in Bahasa Indonesia and English.
- Flexibility to work Monday‑Friday, 09:00‑18:00, with occasional after‑hours or weekend assignments for time‑critical cases.
- All genders are welcome to apply.
Benefits
- Competitive base salary with performance‑based bonuses.
- Comprehensive health insurance covering medical, dental, and vision care.
- Retirement savings plan with company matching contributions.
- Professional development allowance for certifications, training courses, and conferences.
- Paid annual leave, sick leave, and public holiday entitlements.
- Company‑provided transportation allowance or vehicle fleet for field assignments.
- Employee assistance program (EAP) offering counseling and wellness resources.
- Opportunity to work in a dynamic, multicultural environment with a clear career progression path.
About Company
Our client is a leading financial services institution with a strong presence across Indonesia, renowned for its commitment to innovation, customer centricity, and robust risk management. Operating in a rapidly evolving market, the company invests heavily in technology, compliance, and talent development to stay ahead of regulatory challenges and emerging fraud threats. As part of its growth strategy, the organization emphasizes ethical conduct, transparency, and community engagement, making it an attractive employer for professionals seeking to make a tangible impact on the security and integrity of the banking sector.
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