Introduction
We are seeking enthusiastic and dedicated individuals to join our dynamic retail team as Staff Crew Outlet Sales and Customer Service members. This position is perfect for candidates who thrive in a fast‑paced environment, enjoy direct interaction with customers, and are eager to contribute to the growth of a thriving outlet. Our outlet serves a diverse clientele and offers a wide range of products, making it an exciting place to develop both sales expertise and customer‑service excellence.
Responsibilities
- Welcome customers with a friendly attitude, assess their needs, and provide product recommendations that match their preferences.
- Process sales transactions accurately using the store’s point‑of‑sale (POS) system, handling cash, credit, and electronic payments.
- Maintain the visual merchandising standards of the outlet, ensuring shelves are stocked, displays are tidy, and promotional materials are up‑to‑date.
- Monitor inventory levels, conduct regular stock counts, and coordinate with the inventory team to replenish low‑stock items.
- Address customer inquiries, resolve complaints, and follow up on after‑sales service to ensure satisfaction and repeat business.
- Collaborate with teammates and supervisors to achieve daily, weekly, and monthly sales targets.
- Operate under pressure during peak hours, managing long queues and high‑volume sales while maintaining accuracy and composure.
- Participate in regular training sessions on product knowledge, sales techniques, and store policies.
- Ensure compliance with all health, safety, and security procedures within the outlet.
- Provide feedback to management regarding customer trends, product performance, and opportunities for improvement.
Requirements
- Education: Minimum high school diploma (SMA/SMK) or equivalent.
- Experience: At least 1 year of relevant experience in sales, retail, or customer service.
- Gender: Open to all genders.
- Age: Applicants must be within the legal working age limits.
- Key Skills: Strong communication, honesty, reliability, and the ability to work both independently and as part of a team.
- Ability to thrive under pressure and meet demanding sales targets.
- Proficiency with store management systems and basic computer literacy.
- Flexibility to work Monday through Saturday, 08:00 – 17:00.
Benefits
- Competitive monthly salary with performance‑based bonuses.
- Comprehensive health insurance coverage for employees and optional family plans.
- Paid annual leave, public holidays, and overtime compensation.
- Professional development programs, including sales training and leadership workshops.
- Opportunities for career advancement within a growing retail network.
- Employee discount on all store merchandise.
- Friendly and supportive work environment that values teamwork and personal growth.
About Company
Our company is a leading retailer in the region, operating a network of modern outlets that specialize in a wide range of consumer goods—from everyday essentials to specialty products. With a strong commitment to customer satisfaction, we continuously invest in technology, staff development, and store innovation. Our mission is to deliver a seamless shopping experience that combines convenience, quality, and value. By joining our team, you become part of a forward‑thinking organization that prioritizes employee wellbeing and fosters a culture of continuous improvement.
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