Introduction
We are seeking a motivated Admin Business Channeling to join our fast‑growing finance and consumer‑credit team in Madiun, Jawa Timur. This role is the backbone of our Business Channeling operations, ensuring that every loan order received through our partner network is accurately captured, processed, and communicated to both internal stakeholders and customers. The ideal candidate will thrive in a high‑volume, detail‑oriented environment, possess strong computer skills, and demonstrate a commitment to integrity and customer service.
Responsibilities
- Follow up on incoming loan orders from the Business Channeling source, confirming receipt and prioritising based on urgency.
- Collect, verify, and enter all required consumer and financing‑object data into the ACCTION system, ensuring completeness and compliance with internal data‑quality standards.
- Perform detailed data‑entry tasks, including uploading scanned documents, updating customer profiles, and maintaining accurate audit trails.
- Review credit applications against RAC (Risk Assessment Credit) results and customer grading, flagging any discrepancies for further review.
- Communicate loan approval status to applicants via phone or email, providing clear explanations of next steps and required documentation.
- Generate and dispatch survey orders to the Survey Operations Center (SOC), coordinating timelines and tracking completion.
- Liaise regularly with the Sales & Help Center (SHC) to exchange order status updates, resolve pending issues, and ensure seamless hand‑over of cases.
- Maintain a confidential filing system—both physical and digital—so that all records are readily accessible for audit and reporting purposes.
- Support continuous improvement initiatives by suggesting workflow enhancements, identifying bottlene‑points, and participating in periodic process audits.
- Adhere to the company’s data‑privacy and security policies, safeguarding sensitive personal and financial information at all times.
Requirements
- Minimum education: SMA/SMK or equivalent.
- Age: Up to 30 years (flexible for exceptional candidates).
- At least 1 year of relevant administrative or credit‑processing experience, preferably in a financial services environment.
- Proficient computer skills, including Microsoft Office, data‑entry software, and familiarity with ACCTION or similar loan‑management platforms.
- Strong attention to detail, high level of accuracy, and ability to work under tight deadlines.
- Excellent communication skills—both written and verbal—in Bahasa Indonesia; English is a plus.
- Demonstrated integrity, reliability, and a customer‑focused mindset.
- Ability to collaborate effectively with cross‑functional teams such as SHC, SOC, and risk‑assessment units.
- Basic understanding of credit grading, risk assessment concepts, and consumer‑finance terminology.
Benefits
- Competitive base salary.
- Health insurance allowance.
- Annual festive (Hari Raya) bonus.
- Communication allowance (mobile & internet).
- Professional development opportunities and training programs.
- Stable Monday‑Saturday work schedule, 08:00‑16:00.
- Friendly, collaborative office culture with a focus on continuous improvement.
About Company
Our company is a leading provider of consumer credit and installment‑based financing solutions in Indonesia. With a strong presence across Java and a growing network of Business Channeling partners, we enable millions of individuals to access affordable credit for everyday needs—from appliances to education. We pride ourselves on leveraging technology, transparent risk‑assessment practices, and a customer‑centric approach to deliver fast, reliable financing. As part of our team, you will contribute to a mission that empowers people to achieve their financial goals while building a rewarding career in the dynamic fintech sector.
Interested in this position?
Take the next step in your career and apply for this role today.
Apply Now