Introduction
We are seeking motivated and results‑driven individuals to join our expanding team as Field Agent – Collection Officer for the Kediri branch. This role is critical in maintaining healthy cash flow for our credit portfolio by directly engaging with customers who have overdue installments. As a field collector, you will represent the company’s brand in the community, demonstrating professionalism, empathy, and persistence while adhering to strict compliance standards.
Our organization operates across multiple regions in Indonesia, delivering financial solutions to both retail and small‑business customers. The Kediri office serves a dynamic market where personal interaction remains the most effective method for debt recovery. If you enjoy a fast‑paced environment, have a knack for negotiation, and are comfortable working independently on the road, this opportunity offers a clear path for career advancement.
Responsibilities
- Visit customers’ residences or businesses in the Kediri area to conduct face‑to‑face collection activities.
- Explain outstanding balances, clarify payment terms, and negotiate settlement options that align with company policy.
- Achieve monthly collection targets set by the branch manager, balancing quantity of contacts with quality of recoveries.
- Maintain a daily visit schedule, ensuring that the required number of accounts is contacted each day.
- Document all interactions accurately in the company’s CRM system, noting promises to pay, disputes, and any required follow‑up.
- Follow established legal and ethical procedures, including verification of customer identity and proper handling of confidential information.
- Provide feedback to the credit risk team on recurring issues, potential fraud, or opportunities for process improvement.
- Participate in regular training sessions on negotiation techniques, regulatory updates, and customer service excellence.
- Report weekly performance metrics, including collection amounts, visit counts, and any escalated cases.
Requirements
- Minimum education: SMA/SMK or equivalent (MA/Package C acceptable).
- At least 1 year of experience in field collection, debt recovery, or a related sales role; 2 years preferred.
- Valid Indonesian driving license (SIM C) and ownership of a reliable motorcycle for field travel.
- Thorough knowledge of the Kediri region, including neighborhoods, major streets, and local landmarks.
- Strong communication and negotiation skills, with the ability to remain calm under pressure.
- Self‑motivated, target‑oriented, and capable of managing time effectively without constant supervision.
- Excellent problem‑solving abilities and a customer‑centric mindset.
- Ability to work Monday through Saturday, 08:00‑17:00, and adapt to occasional overtime during peak periods.
- All genders are welcome; candidates must be willing to reside in or relocate to Kediri and surrounding areas.
Benefits
- Competitive basic salary with uncapped performance bonuses.
- Daily transport allowance and phone credit to support field activities.
- Comprehensive health insurance coverage for employees.
- Clear career ladder offering progression from Field Agent to Senior Collector, Team Leader, and eventually managerial positions within the group.
- Regular training programs to enhance negotiation, compliance, and leadership skills.
- Opportunities to earn additional incentives based on collection success and customer satisfaction scores.
- Supportive work environment that values integrity, teamwork, and continuous improvement.
About Company
Our company is a leading financial services provider with a strong presence in Java’s central and eastern regions. We specialize in consumer credit, micro‑loans, and small‑business financing, striving to empower individuals and entrepreneurs through accessible financial products. With a commitment to responsible lending, we invest heavily in technology, training, and community outreach to ensure sustainable growth for both our clients and our business.
Joining our Kediri branch means becoming part of a forward‑thinking organization that values ethical collection practices, employee development, and long‑term career stability. We encourage applicants who share our dedication to professionalism and who are eager to contribute to our mission of financial inclusion.
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