Introduction
We are seeking a motivated Administrator Penjualan dan Layanan Pelanggan to join our dynamic sales and customer‑service team. This role serves as the backbone of our sales operations, ensuring that order processing, customer inquiries, and administrative tasks are handled efficiently and accurately. The ideal candidate will possess strong communication abilities, a keen eye for detail, and the capacity to manage multiple priorities in a fast‑paced environment. Whether you are a recent graduate with a year of relevant experience or a seasoned professional looking to contribute to a growing organization, this position offers a rewarding blend of administrative responsibility and direct customer interaction.
Responsibilities
- Process sales orders, quotations, and invoices using internal software such as Accurate or comparable ERP systems.
- Maintain and update customer databases, ensuring data integrity and confidentiality.
- Respond promptly to inbound customer inquiries via phone, email, and chat, providing product information and resolving issues.
- Coordinate with the sales team to schedule deliveries, track shipments, and follow up on pending orders.
- Prepare daily, weekly, and monthly sales reports, highlighting key performance indicators for management review.
- Assist in the preparation of promotional materials, price lists, and sales presentations.
- Manage office supplies, coordinate with vendors, and ensure that all administrative tools (MS Office, spreadsheets, presentation software) are up to date.
- Support the onboarding of new customers by gathering required documentation and guiding them through the registration process.
- Collaborate closely with the finance department to reconcile payments, address billing discrepancies, and ensure timely collection.
- Participate in team meetings, share feedback, and contribute ideas for process improvements.
Requirements
- Education: Minimum SMA/SMK or equivalent; higher education is a plus.
- Gender: Open to all genders.
- Age: Candidates up to 30 years old are preferred, but we value talent above age.
- Experience: At least 1‑2 years of experience in an administrative, sales support, or customer‑service role.
- Technical Skills: Proficiency in Microsoft Office (Word, Excel, PowerPoint) and familiarity with accounting or ERP software such as Accurate.
- Core Competencies: Strong verbal and written communication, excellent interpersonal skills, and the ability to prioritize tasks under pressure.
- Personal Attributes: Team‑oriented mindset, high level of reliability, and a proactive attitude toward problem‑solving.
- Work Schedule: Monday‑Saturday, 08:00 – 17:00.
Benefits
- Competitive monthly salary with performance‑based bonuses.
- Comprehensive health insurance covering medical, dental, and vision.
- Paid annual leave, sick leave, and public holidays in accordance with local labor laws.
- Professional development opportunities, including training workshops and certification support.
- Friendly and collaborative workplace culture that encourages growth.
- Employee recognition programs and team‑building activities.
- Access to modern office facilities, including high‑speed internet and ergonomic workstations.
About Company
Our company is a leading distributor in the consumer goods sector, serving a nationwide network of retailers, wholesalers, and end‑users. With a commitment to quality, innovation, and customer satisfaction, we have built a reputation for reliable service and rapid market response. Our team of dedicated professionals works across sales, logistics, and support functions to deliver products that improve everyday life. By joining us, you become part of a forward‑thinking organization that values integrity, teamwork, and continuous improvement, offering you a platform to develop your career while contributing to the company’s ongoing success.
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