Introduction
We are seeking a dynamic and customer‑focused individual to join our team as a Bagian Pelayanan Pelanggan dan Hubungan Publik. This position plays a pivotal role in shaping the experience of our guests and maintaining a positive public image for the company. Whether you are just starting your career or bringing years of experience in hospitality, food & beverage service, or public relations, you will find a supportive environment that encourages growth, professionalism, and teamwork.
The successful candidate will work Monday through Saturday, handling both morning and afternoon shifts, and will be the front‑line ambassador for our brand. Your primary mission is to ensure that every customer interaction is handled with honesty, courtesy, and efficiency, while also supporting broader communication initiatives across various channels.
Responsibilities
- Greet customers promptly, answer inquiries, and provide accurate information about products, services, and promotions.
- Handle complaints and resolve issues in a calm, professional manner, escalating to supervisors when necessary.
- Maintain and update the company’s social media platforms, responding to comments and messages in a timely fashion.
- Coordinate with the kitchen and service staff to ensure seamless order delivery and a high level of satisfaction.
- Prepare and distribute press releases, newsletters, and other public‑facing materials to enhance brand visibility.
- Monitor customer feedback trends and propose actionable improvements to management.
- Assist in organizing promotional events, community outreach programs, and customer appreciation activities.
- Maintain accurate records of customer interactions, complaints, and resolutions using the company’s CRM system.
- Adhere to health, safety, and hygiene standards in all food and beverage handling procedures.
- Participate in regular training sessions to stay current with industry best practices and company policies.
Requirements
- Education: Minimum high school diploma (SMA/SMK) or equivalent.
- Age: 20‑40 years old.
- Gender: Open to all genders.
- Experience: No prior experience required, though experience in customer service, food & beverage, or public relations is a plus.
- Personal qualities: Honest, trustworthy, and reliable; presents a neat and professional appearance; proactive and not prone to laziness.
- Availability: Willingness to work either morning or evening shifts (08:00‑17:00) from Monday to Saturday.
- Core skills: Strong communication and interpersonal abilities; basic knowledge of food and beverage service; proficiency in using smartphones, email, and social media platforms.
- Soft skills: Problem‑solving, empathy, teamwork, adaptability, and a positive attitude toward learning.
Benefits
- Competitive salary with performance‑based incentives.
- Health and dental insurance coverage.
- Meal allowance and employee discounts on all food and beverage items.
- Paid leave, including sick days and annual vacation.
- Professional development programs, including on‑the‑job training and external workshops.
- Opportunities for career advancement within a growing hospitality group.
- Friendly, inclusive work environment that values diversity and teamwork.
About Company
Our company is a leading player in the hospitality and food service industry, operating a network of popular cafés and restaurants across the region. We pride ourselves on delivering high‑quality culinary experiences while fostering strong community relationships. With a commitment to sustainable sourcing, innovative menu development, and exceptional guest service, we have built a loyal customer base and a reputable brand image. Joining our team means becoming part of a forward‑thinking organization that values both its employees and its patrons.
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