Introduction
We are seeking enthusiastic and customer‑focused individuals to join our dynamic team in Indramayu as Customer Relations Representatives. This role is pivotal in delivering a friendly, professional experience to our clients who bring valuable items for pawning and loan services. As a front‑line ambassador, you will ensure that each interaction reflects our commitment to integrity, speed, and accuracy while fostering long‑term relationships with our community.
Our organization operates a network of pawnshops and micro‑finance outlets across West Java, offering quick cash solutions backed by rigorous appraisal standards. The position is based in Indramayu and will be assigned according to the candidate’s domicile, allowing for a convenient commute and a deeper connection with local customers.
Responsibilities
- Greet and assist customers with a courteous and professional demeanor, creating a welcoming atmosphere.
- Conduct thorough inspections of pledged items following our Standard Operating Procedures (SOP) to verify authenticity and condition.
- Process pawn transactions swiftly, accurately, and in compliance with regulatory guidelines, including loan disbursement and receipt issuance.
- Handle subsequent customer actions such as payment of interest, loan extensions, and full settlement of outstanding balances.
- Explain loan terms, interest rates, repayment schedules, and any applicable fees clearly to ensure full customer understanding.
- Maintain meticulous records of each transaction in the company’s database, ensuring data integrity and confidentiality.
- Collaborate with appraisal specialists, security personnel, and finance officers to resolve any discrepancies or customer inquiries.
- Identify opportunities to upsell complementary financial products, such as short‑term credit lines or insurance services, when appropriate.
- Adhere to daily operational schedules, working from 07:45 AM to 07:15 PM, with flexibility for occasional weekend or holiday shifts as needed.
- Continuously seek feedback and suggest process improvements to enhance service efficiency and customer satisfaction.
Requirements
- Minimum education: High School Diploma (SMA/SMK) or equivalent; a bachelor’s degree is considered a strong advantage.
- Age: Up to 29 years and 11 months at the time of application.
- Height: Female ≥ 150 cm, Male ≥ 155 cm, with proportionate body weight.
- All genders are welcome to apply.
- Excellent verbal communication skills, confidence in interacting with diverse customers, and a polished personal appearance.
- Basic proficiency in Microsoft Office (Word, Excel, Outlook) for data entry and reporting.
- Key personal attributes: attention to detail, diligence, perseverance, honesty, and strong discipline.
- Ability to work quickly and accurately under pressure while maintaining a high level of responsibility.
- Willingness to be placed at a location that aligns with the candidate’s residence.
- Prior experience in customer service, retail, or financial services is a plus but not mandatory.
Benefits
- Competitive monthly salary with performance‑based incentives.
- Comprehensive health and dental insurance for employees and eligible dependents.
- Paid annual leave, public holidays, and additional leave for birthdays.
- Professional development opportunities, including on‑the‑job training, workshops, and certification courses in finance and customer service.
- Uniform allowance and a modest transportation stipend to support daily commuting.
- Employee assistance program that provides counseling and wellness resources.
- Clear career progression pathways within the company’s expanding network of branches.
About Company
Founded in 2005, our company has grown into one of the leading pawn‑broking and micro‑finance providers in West Java. We specialize in delivering rapid, secure cash solutions to individuals and small businesses, leveraging a transparent appraisal process and a customer‑centric culture. Our mission is to empower the community by offering trustworthy financial services that are accessible, affordable, and delivered with respect.
With a strong emphasis on ethical practices, employee development, and technological innovation, we continuously upgrade our systems to ensure faster transaction times and enhanced security. Joining our team means becoming part of a supportive environment where teamwork, integrity, and continuous improvement are celebrated daily.
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