Introduction
Mie Gacoan, a fast‑growing Indonesian food & beverage brand renowned for its signature noodle dishes, is expanding its footprint in East Java. We are seeking a dynamic Pemimpin Lantai Cabang Nganjuk to lead the launch and daily operations of our newest store in Nganjuk. This role is pivotal for establishing a strong operational foundation, delivering exceptional customer experiences, and building a high‑performing team that embodies the brand’s values of quality, speed, and hospitality.
Responsibilities
- Oversee all front‑of‑house and back‑of‑house stations (cashier, server, kitchen, production, barista, etc.) and step in as crew member when needed.
- Drive daily restaurant operations, ensuring smooth opening and closing procedures, accurate stock‑taking, and compliance with hygiene standards.
- Develop and execute staff schedules, manage shift rotations, and ensure optimal labor cost control.
- Lead recruitment, onboarding, and continuous training programs to develop crew competencies and foster a collaborative culture.
- Monitor and evaluate crew performance, providing constructive feedback and coaching to improve service quality.
- Coordinate with vendors, conduct quality inspections of raw materials, and manage inventory to prevent waste and stockouts.
- Implement standard operating procedures (SOPs), monitor adherence, and suggest improvements based on operational data.
- Handle customer complaints and resolve conflicts swiftly, maintaining the brand’s reputation for excellent service.
- Prepare regular operational reports for senior management, highlighting sales trends, labor efficiency, and cost control metrics.
- Champion a safe working environment by enforcing health and safety regulations and ensuring all team members are aware of emergency protocols.
Requirements
- Minimum education: D3/D4 (Associate or Bachelor) in any field; degrees related to Hospitality or Business are a plus.
- Age not exceeding 30 years; height requirement – male ≥ 165 cm, female ≥ 160 cm.
- At least 1 year of relevant experience in Food & Beverage, preferably in a supervisory or managerial capacity.
- Strong analytical skills, ability to interpret sales and inventory data, and make data‑driven decisions.
- Excellent communication and interpersonal abilities; proven leadership and team‑building expertise.
- Demonstrated conflict‑management and problem‑solving capabilities.
- Proficiency in inventory control, stock reconciliation, and presentation of operational reports.
- Good physical health with no chronic illnesses; willingness to work flexible shifting schedules, including weekends.
- Readiness to be stationed at the new Mie Gacoan outlet in Nganjuk and contribute to its successful launch.
Benefits
- Competitive salary with performance‑based incentives.
- Comprehensive health insurance covering medical, dental, and vision.
- Meal allowance and employee discounts at all Mie Gacoan locations.
- Opportunities for professional development, including leadership workshops and industry certifications.
- Paid annual leave, sick leave, and public holiday pay.
- Transportation allowance for commuting to the Nganjuk store.
- Career progression pathways within a rapidly expanding national brand.
About Company
Mie Gacoan was founded in 2019 with a mission to bring authentic, fast‑served Indonesian noodles to a broader audience. Leveraging a franchise‑friendly model, the brand has grown to over 150 outlets across the archipelago, known for its vibrant store design, innovative menu, and commitment to sustainable sourcing. Our corporate culture emphasizes entrepreneurship, teamwork, and continuous improvement, encouraging employees to take ownership of their roles and contribute ideas that shape the future of the brand. By joining Mie Gacoan, you become part of a forward‑thinking organization that values both customer satisfaction and employee growth.
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