Introduction
The Petugas Administrasi Counter plays a crucial role in ensuring smooth front‑office operations for our organization. This position is responsible for handling daily administrative tasks, serving customers at the service counter, and maintaining accurate records that support the efficiency of the entire business. If you are detail‑oriented, enjoy interacting with people, and possess a solid background in administration, we invite you to join a dynamic team that values professionalism and continuous improvement.
Responsibilities
- Greet visitors and clients, providing prompt and courteous assistance at the front counter.
- Process incoming documents, applications, and payments, ensuring all information is accurately entered into the company’s database.
- Maintain and organize physical and electronic filing systems, performing regular audits to guarantee data integrity.
- Prepare daily, weekly, and monthly reports on counter activities, including transaction volumes and customer feedback.
- Coordinate with other departments (sales, finance, HR) to route documents and resolve inquiries efficiently.
- Handle telephone calls, respond to email inquiries, and manage appointment scheduling for internal and external stakeholders.
- Monitor inventory of office supplies and place orders as needed to keep the counter fully operational.
- Support special projects such as promotional events, customer satisfaction surveys, and process improvement initiatives.
Requirements
- Education: Minimum D3/D4 (any field of study) – candidates with a strong academic foundation are welcomed.
- Age: Maximum 30 years old; open to all gender identities.
- Experience: At least 1 year of proven experience in an administrative or front‑desk role.
- Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with basic database or ERP systems.
- Soft Skills: Excellent communication, strong organizational abilities, attention to detail, and a customer‑service mindset.
- Work Schedule: Monday to Saturday, 08:00 – 17:00, with occasional flexibility for special events or peak periods.
- Personal Traits: Reliability, ability to work independently as well as part of a team, and a proactive attitude toward problem‑solving.
Benefits
- Competitive salary commensurate with experience and qualifications.
- Comprehensive health insurance coverage for you and your immediate family.
- Paid annual leave, public holidays, and additional leave for special circumstances.
- Professional development opportunities, including training workshops and certifications.
- Performance‑based bonuses and recognition programs.
- Friendly work environment with a supportive team culture.
- Access to employee wellness programs and recreational facilities.
About Company
Our company is a leading provider in the service‑oriented sector, dedicated to delivering high‑quality solutions to a diverse client base. With a strong emphasis on integrity, innovation, and customer satisfaction, we have built a reputation for excellence over the past decade. We foster an inclusive workplace where every employee is encouraged to grow, share ideas, and contribute to our mission of creating lasting value for our customers and stakeholders. Join us and become part of a forward‑thinking organization that invests in its people and celebrates success together.
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