Introduction
We are seeking a motivated Service Consultant (Kasir & Frontliner) to join our dynamic team at Jambi Town Square. This role is the welcoming face of our hospitality and beauty service hub, where you will interact with a diverse clientele, manage cash transactions, and support the smooth operation of our treatment facilities. If you thrive in a fast‑paced environment, enjoy providing exceptional customer service, and possess a keen eye for detail, this position offers a rewarding career path within a vibrant, customer‑centric community.
Responsibilities
- Greet all clients and visitors at the front desk with a warm, courteous demeanor, ensuring a positive first impression.
- Provide clear and accurate information about the range of products, services, and treatment packages available.
- Handle client registration efficiently, capturing necessary personal and medical details while maintaining confidentiality.
- Manage inbound and outbound telephone calls, responding to inquiries, scheduling appointments, and directing calls to the appropriate department.
- Create, update, and confirm treatment schedules, coordinating with therapists, beauticians, and other service staff to avoid conflicts.
- Process cash, credit, and digital payments using the point‑of‑sale (POS) system, ensuring accuracy in receipts and balancing the cash drawer at shift end.
- Assist clients throughout the transaction process, including upselling complementary products or services that enhance their experience.
- Conduct regular stock counts and inventory checks for treatment supplies, reporting discrepancies and assisting with re‑ordering as needed.
- Maintain an organized and tidy front‑desk area, including brochures, promotional materials, and equipment.
- Address client complaints or concerns promptly, escalating to management when necessary, and follow up to ensure satisfaction.
- Collaborate with the marketing team to promote seasonal offers, loyalty programs, and special events.
- Prepare daily and weekly reports on sales performance, appointment bookings, and inventory status using Microsoft Excel.
Requirements
- Minimum education: SMA/SMK or equivalent; D3 (any major) is highly preferred.
- Female candidates only.
- At least 1 year of experience in a front‑line role within hospitality, beauty clinics, or gym environments; 2 years preferred.
- Proficient in operating cash registers, POS systems, and Microsoft Office, especially Excel.
- Strong service orientation with the ability to anticipate client needs and deliver personalized solutions.
- Excellent verbal and written communication skills in Bahasa Indonesia and basic English.
- Highly disciplined, punctual, and able to work independently as well as part of a team.
- Detail‑oriented, honest, and accountable, with a track record of handling confidential client information responsibly.
- Ability to manage multiple tasks simultaneously while maintaining a high level of accuracy.
- Professional appearance and grooming standards that reflect the brand’s premium image.
- Competence in customer complaint management, inventory control, and reservation handling.
Benefits
- Competitive monthly salary with performance‑based bonuses.
- Comprehensive health and dental insurance for you and eligible dependents.
- Paid annual leave, sick leave, and public holiday allowances.
- Opportunities for continuous professional development, including certified training in customer service and POS systems.
- Employee discounts on all clinic treatments, products, and partner services within Jambi Town Square.
- Transportation allowance or provided shuttle service to the Jambi Town Square location.
- Team‑building activities, wellness programs, and a supportive work environment.
- Potential career progression to supervisory or managerial roles based on performance.
About Company
Jambi Town Square is a premier mixed‑use development that combines retail, dining, entertainment, and wellness services under one roof. Located in the heart of Jambi City, the complex attracts a diverse mix of local residents, tourists, and business professionals. Our mission is to deliver an elevated lifestyle experience through high‑quality services, modern facilities, and a commitment to community engagement. As part of our growing team, you will contribute to a vibrant ecosystem that values innovation, customer satisfaction, and employee well‑being.
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