Introduction
We are seeking a dynamic and customer‑focused Staff Customer Service Professional to join our rapidly expanding retail team. This full‑time position offers the opportunity to work in a vibrant environment where excellent service is the cornerstone of our brand. The successful candidate will be responsible for delivering a seamless experience to our customers, both in‑store and via digital channels, while upholding the company’s high standards of professionalism and reliability.
Responsibilities
- Respond promptly to inbound phone calls, emails, and chat inquiries, providing accurate information about products, promotions, and policies.
- Initiate outbound calls to follow up on orders, confirm deliveries, and gather customer feedback.
- Process sales transactions using the company’s point‑of‑sale (POS) and sales applications, ensuring data entry is precise and up‑to‑date.
- Maintain and update customer records in the CRM system, documenting interactions, preferences, and any issues reported.
- Handle customer complaints with empathy, investigate root causes, and coordinate with relevant departments to resolve issues within agreed service level agreements.
- Assist customers with product returns, exchanges, and refunds while adhering to company policies.
- Collaborate with the sales and marketing teams to promote upcoming promotions, new product launches, and loyalty programs.
- Monitor daily sales reports and provide insights on customer trends that can help improve service quality.
- Maintain a clean and organized workstation, ensuring that all equipment (computer, telephone, and sales tools) functions correctly.
- Participate in regular training sessions to stay current with product knowledge, system updates, and industry best practices.
Requirements
- Education: Minimum high school diploma (SMA/SMK) or equivalent.
- Gender: Female (as specified by the hiring policy).
- Age: Up to 30 years old.
- Experience: No prior experience required; fresh graduates with a strong service mindset are encouraged to apply.
- Computer Skills: Proficient in Microsoft Office (Word, Excel, PowerPoint) and comfortable learning sales-specific applications.
- Language: Basic to intermediate English proficiency is preferred; ability to communicate clearly with both local and international customers.
- Personal Qualities: Friendly, approachable, honest, detail‑oriented, and highly responsible.
- Transportation: Ownership of a personal vehicle is an advantage for occasional off‑site duties.
- Availability: Willingness to work Monday through Saturday, 08:00 – 17:00.
Benefits
- Competitive monthly salary with performance‑based bonuses.
- Comprehensive health insurance covering medical, dental, and vision care.
- Paid annual leave and public holidays in accordance with local labor regulations.
- Professional development opportunities, including workshops on customer relationship management and communication skills.
- Employee discount program for all company products and services.
- Supportive team environment with regular social events and recognition programs.
- Transportation allowance or fuel reimbursement for those using personal vehicles.
About Company
Our company is a leading retailer in the Southeast Asian market, known for delivering high‑quality products across electronics, home appliances, and lifestyle categories. With a network of over 150 stores and a robust e‑commerce platform, we serve millions of customers each year. Our mission is to create memorable shopping experiences through innovative services, reliable support, and a commitment to sustainability. By joining our team, you become part of a forward‑thinking organization that values each employee’s contribution and invests in long‑term growth.
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