Introduction
The Administrator Bisnis Channeling position is based in Pariaman and serves as a pivotal link between our Business Channeling division and the broader credit processing team. This full‑time role operates Monday through Saturday, from 08:00 to 16:00, providing the essential administrative support required to turn incoming channel orders into verified, funded credit agreements. As a member of a dynamic financial services environment, you will work closely with sales, underwriting, and field operations to ensure that every consumer request is captured accurately, processed efficiently, and communicated clearly.
Responsibilities
- Receive and acknowledge all incoming Business Channeling orders from web portals, partner APIs, and direct sales channels.
- Verify the completeness and accuracy of consumer data, collateral information, and financing objects before entry into the core banking system.
- Perform detailed data entry of order information, ensuring compliance with internal data‑quality standards and regulatory requirements.
- Review credit applications against RAC (Risk Assessment Committee) decisions or consumer grading, flagging any discrepancies for further investigation.
- Communicate credit approval or rejection outcomes to applicants promptly, delivering professional and clear explanations.
- Generate and forward survey orders to the Survey Operations Center (SOC) for on‑site property verification.
- Coordinate ongoing cases with the Sales & Handover Coordinator (SHC) to maintain a seamless hand‑off from order capture to loan disbursement.
- Monitor the status of each order throughout the processing lifecycle, updating stakeholders via internal tracking tools.
- Assist in preparing periodic reports on order volume, processing times, and exception rates for senior management review.
- Identify opportunities for process improvements, suggest automation enhancements, and support the implementation of best‑practice workflows.
Requirements
- Minimum education: SMA/SMK or equivalent; a high school diploma is required.
- At least 1 year of relevant experience in credit administration, loan processing, or a similar financial services role.
- Proficient in Microsoft Office suite (Word, Excel, PowerPoint) and comfortable navigating proprietary credit management systems.
- Strong attention to detail and a high degree of personal integrity, especially when handling confidential financial data.
- Excellent interpersonal and communication skills, capable of interacting with customers, sales teams, and internal auditors.
- Ability to work independently while maintaining strong collaboration with cross‑functional teams.
- Male candidates only, as specified by the client’s internal policy.
- Flexibility to work six days a week and adapt to occasional urgent processing needs.
- Familiarity with credit monitoring, debt collection processes, and basic risk assessment concepts is advantageous.
Benefits
- Competitive salary with performance‑based incentives.
- Comprehensive health insurance covering medical, dental, and vision.
- Paid annual leave, public holidays, and additional days for special occasions.
- Professional development budget for training, certifications, and industry conferences.
- Transportation allowance or company‑provided shuttle service for the Pariaman office.
- Employee recognition programs and team‑building activities.
- Retirement savings plan with employer matching contributions.
About Company
Our client is a leading Indonesian financial institution specializing in consumer credit, micro‑finance, and business channeling solutions. With a strong commitment to financial inclusion, the company leverages digital platforms and strategic partnerships to bring affordable financing to underserved markets across Sumatra. The organization prides itself on a culture of integrity, innovation, and continuous improvement, offering employees a collaborative environment where ideas are encouraged and career growth is supported. Joining the team means becoming part of a forward‑thinking firm that values both customer success and employee satisfaction.
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