Introduction
We are seeking a motivated Collector for our Pelaihari, Kalimantan office. This role is essential to maintaining healthy cash flow and fostering positive relationships with our customers. As a key member of the Credit & Collection team, you will engage directly with consumers, ensure timely payments, and keep our client database accurate and up‑to‑date. The position offers a dynamic work environment with a clear path for professional growth in finance and customer relations.
Responsibilities
- Identify and contact consumers within the assigned collection area to introduce themselves and the company’s payment policies.
- Conduct proactive outbound calls, send reminders, and arrange payment schedules to meet contractual deadlines.
- Explain outstanding balances clearly, addressing any questions and preventing future delinquencies.
- Negotiate payment plans that are realistic for the consumer while protecting the company’s financial interests.
- Maintain accurate records of each interaction, updating the customer information system whenever contact details change.
- Collaborate with the credit analysis team to flag high‑risk accounts and propose appropriate escalation procedures.
- Prepare daily, weekly, and monthly reports on collection performance, highlighting successes and areas for improvement.
- Participate in regular training sessions on regulatory compliance, negotiation techniques, and data security.
- Support special projects such as debt recovery campaigns, system upgrades, or process‑improvement initiatives.
- Adhere to the defined work schedule: Monday‑Saturday, 08:30‑16:30, and maintain punctual attendance.
Requirements
- Minimum education: D3/D4, preferably in Management, Administration, Finance, or a related field.
- At least 1 year of experience in credit, collections, or accounts receivable; fresh graduates with strong communication skills are also encouraged to apply.
- Demonstrated ability to negotiate and communicate effectively with diverse customers.
- Strong interpersonal skills, empathy, and the ability to handle difficult conversations professionally.
- Proficiency with Microsoft Office (Excel, Word) and familiarity with CRM or collection management software.
- Attention to detail for accurate data entry and timely updates of consumer information.
- Ability to work independently while contributing to a collaborative team environment.
- Flexible to handle occasional overtime or urgent collection tasks as required.
- Open to candidates of any gender; age is not a limiting factor.
- Fluency in Bahasa Indonesia and basic English is advantageous.
Benefits
- Competitive base salary with performance‑based incentives.
- Comprehensive health insurance covering medical, dental, and vision.
- Paid annual leave, sick leave, and public holidays.
- Professional development allowance for training, certifications, and workshops.
- Transportation allowance or company‑provided vehicle for field visits.
- Employee assistance program and wellness initiatives.
- Opportunity for career advancement into senior collection or credit management roles.
About Company
Our company is a leading provider of consumer finance solutions in Indonesia, with a strong presence across Kalimantan and other key regions. We pride ourselves on responsible lending, innovative digital platforms, and a customer‑centric approach that balances profitability with social impact. With a culture that values integrity, teamwork, and continuous improvement, we empower our employees to deliver exceptional service while growing their own expertise. Join us to be part of a forward‑thinking organization that invests in both its clients and its people.
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