Introduction
We are seeking a dynamic Manajer Pengembangan Bisnis dan Operasional to lead our café’s growth and day‑to‑day operations. This pivotal role combines strategic business development with hands‑on operational management in the fast‑moving food & beverage (F&B) and hospitality sector. The ideal candidate will bring a proven track record of at least two years in a similar position, a passion for delivering exceptional guest experiences, and the ability to inspire and manage cross‑functional teams.
Responsibilities
- Develop and execute a comprehensive business development plan to increase sales, market share, and brand visibility across the region.
- Oversee all operational aspects of the café, including inventory control, supplier negotiations, and cost‑management to achieve profitability targets.
- Lead, coach, and evaluate staff across all divisions (kitchen, barista, service, and front‑of‑house) ensuring high standards of service and product quality.
- Design and implement marketing initiatives, promotional campaigns, and community‑engagement events that drive foot traffic and repeat business.
- Monitor key performance indicators (KPIs) such as sales per labor hour, average ticket size, and customer satisfaction scores; produce regular reports for senior management.
- Maintain compliance with health, safety, and sanitation regulations; conduct routine audits and training sessions.
- Collaborate with the culinary team to innovate menu offerings, seasonal specials, and beverage programs, leveraging basic chef or barista skills when needed.
- Manage budgeting, forecasting, and financial analysis to ensure the café operates within its financial parameters.
- Foster a culture of continuous improvement, encouraging feedback from staff and guests to refine processes and enhance the overall experience.
Requirements
- Minimum education: SMA/SMK or equivalent.
- Age: Up to 40 years.
- Gender: Open to all genders.
- At least 2 years of experience in a similar business development or operational management role within the F&B or hospitality industry.
- Strong leadership qualities with a proven ability to manage multi‑disciplinary teams.
- Excellent communication, negotiation, and problem‑solving skills.
- Demonstrated integrity, responsibility, and a results‑oriented mindset.
- Basic culinary or barista skills are considered a valuable advantage.
- Proficiency in managing budgets, analyzing financial statements, and implementing cost‑control measures.
- Flexibility to work Monday through Saturday, 08:00 – 17:00.
Benefits
- Competitive base salary with performance‑based bonuses.
- Health insurance and medical benefits for the employee (and optional family coverage).
- Meal allowance or complimentary meals during work hours.
- Opportunities for professional development, including industry‑specific training and certification.
- Paid annual leave, sick leave, and public holidays.
- Employee discount program across all brand outlets.
- Supportive work environment that values teamwork, creativity, and career growth.
About Company
Our company is a rapidly expanding café chain renowned for its modern ambiance, high‑quality coffee, and innovative menu that blends local flavors with international trends. With a commitment to sustainability, we source premium beans and ingredients responsibly, and we invest heavily in employee training to ensure every guest receives a memorable experience. As we continue to open new locations across the country, we are looking for passionate professionals who share our vision of delivering excellence in every cup and plate.
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