Introduction
We are seeking a motivated Petugas Pengumpulan Data Lapangan to join our dynamic team covering the Malang area. This field‑data collection officer will play a critical role in supporting our credit and collection operations by visiting customers, monitoring outstanding receivables, and ensuring timely payments. The position offers a competitive salary, performance‑based incentives, and a clear career progression path within a reputable financial services firm that values integrity, customer focus, and continuous improvement.
Responsibilities
- Monitor the company’s accounts receivable list and identify invoices that have become past‑due.
- Conduct on‑site visits to customers in the Malang region to collect overdue payments and negotiate repayment plans, including installment arrangements.
- Utilize credit bureau data, postal service records, internet searches, and other investigative tools to locate customers who have moved or changed contact information.
- Maintain accurate and up‑to‑date contact logs, recording each interaction and follow‑up attempt with delinquent borrowers.
- Address and resolve customer complaints or disputes related to billing, providing clear explanations and fostering goodwill.
- Prepare and submit regular reports summarizing the status of outstanding accounts, payment trends, and collection outcomes.
- Gather and verify receipt documentation for payments received, ensuring proper accounting and record‑keeping.
- Collaborate closely with the central credit team to share field insights that can improve credit policies and risk assessment.
- Adhere to company policies, legal regulations, and ethical standards while performing collection activities.
Requirements
- Minimum education: SMA/SMK or equivalent; fresh graduates are welcome to apply.
- Male candidates only, aged 40 years or younger.
- At least 1 year of experience in debt collection, field sales, or related customer‑facing roles.
- Possession of a valid motorbike (motor) and an active SIM C driving licence.
- Strong communication and interpersonal skills, with the confidence to build and maintain positive relationships with clients.
- Highly disciplined, responsible, and able to work independently while meeting strict collection targets.
- Proficiency in using basic computer applications and internet research tools for data verification.
- Demonstrated ability to negotiate payment plans and achieve sales‑like targets in a collection environment.
Benefits
- Competitive base salary aligned with market standards.
- Attractive incentive and bonus schemes tied to collection performance.
- Transportation allowance and mobile phone credit to support field activities.
- Private health insurance providing comprehensive personal protection.
- Clear and progressive career ladder with opportunities for promotion to senior collection or supervisory positions.
- Professional development programs, including training on negotiation techniques and credit management.
- Work schedule: Monday‑Friday, 08:00 – 17:00, offering a balanced work‑life environment.
About Company
Our company is a leading player in the Indonesian financial services sector, specializing in consumer credit, micro‑loans, and retail financing solutions. With a strong presence across Java and a commitment to financial inclusion, we empower individuals and small businesses to achieve their aspirations. Our culture emphasizes transparency, teamwork, and continuous learning, enabling employees to grow alongside the business. By joining us, you become part of a forward‑thinking organization that values your contribution to maintaining a healthy credit ecosystem and delivering exceptional service to our customers.
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