Introduction
The Relation Operations Manager plays a pivotal role in bridging the gap between our organization and its valued clients. In this dynamic position, you will be responsible for cultivating strong, long‑lasting relationships while ensuring smooth operational support across all business functions. The role demands a proactive mindset, excellent communication skills, and the ability to manage multiple stakeholder expectations in a fast‑paced environment. Ideal candidates will bring at least one year of relevant experience, a minimum of a D3/D4 qualification, and the flexibility to work Monday through Friday, 08:00‑17:00. This is an excellent opportunity for ambitious professionals who thrive on interpersonal interaction and enjoy solving operational challenges for both clients and internal teams.
Responsibilities
- Maintain and strengthen relationships with existing clients, acting as their primary point of contact for any operational inquiries or concerns.
- Identify client needs early, propose tailored solutions, and coordinate with internal departments to deliver on service commitments.
- Provide day‑to‑day operational support, including scheduling, logistics coordination, and the resolution of service‑related issues.
- Assist the recruitment team in sourcing, screening, and onboarding qualified manpower to meet client‑specific staffing requirements.
- Monitor key performance indicators (KPIs) such as client satisfaction scores, response times, and project delivery timelines, and report findings to senior management.
- Develop and maintain documentation of client interactions, service level agreements (SLAs), and operational procedures to ensure consistency and compliance.
- Collaborate with marketing and sales teams to identify upsell or cross‑sell opportunities that align with client goals.
- Conduct regular client reviews, gather feedback, and implement continuous improvement initiatives to enhance overall service quality.
Requirements
- Minimum education: D3/D4 (or equivalent associate/bachelor degree).
- Maximum age: 40 years.
- Gender: Open to all genders.
- At least 1 year of experience in client relationship management, operations support, or a related field.
- Strong interpersonal skills with the ability to build rapport quickly and maintain professionalism under pressure.
- Excellent verbal and written communication skills in Bahasa Indonesia; proficiency in English is a plus.
- Demonstrated ability to coordinate multiple tasks, prioritize effectively, and meet tight deadlines.
- Proficiency with Microsoft Office Suite and familiarity with CRM or workforce management tools.
- Problem‑solving mindset, with a focus on delivering practical, client‑centric solutions.
- Flexibility to work standard office hours (Monday‑Friday, 08:00‑17:00) and adapt to occasional urgent requests.
Benefits
- Competitive salary package with performance‑based incentives.
- Comprehensive health insurance covering medical, dental, and vision.
- Paid annual leave, sick leave, and public holidays in accordance with Indonesian labor law.
- Professional development budget for training, certifications, and conferences.
- Transportation allowance or company‑provided parking.
- Employee wellness programs, including gym membership discounts and mental‑health support.
- Opportunities for career advancement within a fast‑growing organization.
About Company
Our company is a leading provider of integrated staffing and operational solutions across multiple industries, including manufacturing, logistics, and information technology. With a strong commitment to client success, we combine cutting‑edge technology with a human‑focused approach to deliver tailored manpower and operational services. Our team of over 500 professionals works collaboratively to solve complex challenges, foster innovation, and drive sustainable growth for our partners. We value diversity, continuous learning, and a culture of transparency, ensuring every employee has the resources and support needed to excel. Joining us means becoming part of a forward‑thinking organization that invests in its people and celebrates collective achievements.
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