Introduction
We are seeking a dynamic and motivated Assistant Retail Sales – Operations & Service to join our growing team at Toko Pelangi, a leading retail and wholesale outlet serving a diverse customer base across the region. This full‑time position offers an excellent opportunity for recent graduates or individuals looking to start a career in retail sales, providing hands‑on experience in a fast‑paced environment while developing essential customer‑service and operational skills.
Responsibilities
- Assist senior sales staff in daily store operations, including opening and closing procedures, cash handling, and inventory checks.
- Provide friendly and knowledgeable service to customers, answering product inquiries, offering recommendations, and ensuring a positive shopping experience.
- Maintain visual merchandising standards by arranging displays, restocking shelves, and ensuring product presentation aligns with brand guidelines.
- Support the logistics team in receiving, inspecting, and organizing merchandise deliveries for both retail and wholesale orders.
- Collaborate with the marketing department to execute promotional campaigns, in‑store events, and seasonal sales drives.
- Track sales performance metrics, prepare simple reports, and communicate insights to management for continuous improvement.
- Handle customer complaints and returns with professionalism, escalating issues when necessary to maintain high satisfaction levels.
- Participate in regular team meetings and training sessions to stay updated on product knowledge, sales techniques, and safety protocols.
- Contribute ideas for process enhancements, cost‑saving initiatives, and ways to improve overall store efficiency.
Requirements
- Minimum education: High School Diploma (SMA/SMK) or equivalent.
- Age: Up to 26 years old.
- All genders are welcome to apply.
- No prior work experience required; fresh graduates are encouraged to apply.
- Strong communication skills and the ability to interact courteously with customers and colleagues.
- Demonstrated ability to work both independently and as part of a team.
- High level of discipline, honesty, and reliability.
- Willingness to commit to long‑term employment and grow within the organization.
- Basic understanding of retail marketing concepts is a plus.
Benefits
- Competitive monthly salary with performance‑based incentives.
- Comprehensive on‑the‑job training and mentorship from experienced retail managers.
- Opportunities for career advancement into senior sales or supervisory roles.
- Employee discount on store merchandise.
- Health insurance coverage after the probationary period.
- Flexible shift scheduling with clear work‑hour guidelines (08:00 – 21:00).
- Positive, inclusive workplace culture that values teamwork and personal growth.
About Company
Toko Pelangi has been a trusted name in the retail and wholesale market for over a decade, offering a wide range of consumer goods—from household essentials to fashion accessories. Our mission is to provide quality products at affordable prices while delivering exceptional customer service. With multiple locations and a growing online presence, we are committed to expanding our market reach and fostering a supportive environment for our employees to thrive.
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