Introduction
We are seeking a motivated and diligent Staf Pelayanan dan Operasional Warkop to join our vibrant coffee‑shop team in Sumenep. This front‑line position is essential for delivering an excellent customer experience while ensuring smooth daily operations. The ideal candidate is a hard‑working individual who thrives in a fast‑paced environment, enjoys interacting with customers, and can adapt to varying shift schedules.
The role offers a unique opportunity to develop both service and operational expertise within the hospitality industry, working alongside a supportive team that values reliability, skill, and a strong sense of responsibility.
Responsibilities
- Greet customers warmly, take orders accurately, and provide recommendations on menu items.
- Prepare and serve beverages and food items following the shop’s standard recipes and quality guidelines.
- Handle cash transactions, operate the point‑of‑sale (POS) system, and ensure daily cash reconciliation.
- Maintain cleanliness and hygiene standards in the dining area, kitchen, and restroom facilities.
- Monitor inventory levels of coffee beans, supplies, and consumables; report low stock to the manager.
- Assist in receiving deliveries, checking invoices, and organizing stock shelves.
- Collaborate with the kitchen staff to ensure timely order fulfillment during peak hours.
- Follow health and safety regulations, including proper food handling and equipment maintenance.
- Participate in shift handovers, providing clear communication on any operational issues.
- Contribute ideas for menu improvements, promotional events, and customer engagement activities.
Requirements
- Education: Minimum high school diploma (SMA/SMK) or equivalent.
- Age: Open to candidates of any age, with a maximum limit of 0 years (i.e., fresh entrants are welcome).
- Gender: All genders are encouraged to apply.
- Experience: No prior experience required; on‑the‑job training will be provided.
- Key Traits: Resilient (ulet), skilled (terampil), highly responsible, and willing to work rotating shifts.
- Location: Must be a resident of Sumenep or able to relocate without difficulty.
- Technical Skills: Familiarity with basic store management systems or a willingness to learn the POS and inventory software.
- Soft Skills: Strong communication, teamwork, problem‑solving ability, and a positive attitude toward customers.
Benefits
- Competitive hourly wage with performance‑based incentives.
- Meal allowances during shifts.
- Opportunities for career progression into supervisory or managerial roles.
- Comprehensive training in coffee preparation, customer service, and store operations.
- Flexible scheduling with a clear Monday‑Saturday work week (08:00‑17:00) and shift rotation.
- Transportation assistance or reimbursement for commuting from Sumenep.
- Health and safety compliance, including provision of protective equipment.
- Friendly work environment that values teamwork, respect, and continuous improvement.
About Company
Our coffee shop, located in the heart of Sumenep, has become a local gathering spot known for its welcoming atmosphere, high‑quality beverages, and community‑focused events. We pride ourselves on delivering a consistent, pleasant experience to both regular patrons and first‑time visitors. By investing in our staff through training and development, we aim to cultivate a team that reflects our commitment to excellence and hospitality.
Joining our team means becoming part of a growing brand that celebrates local culture, supports sustainable sourcing of coffee beans, and encourages employee creativity. If you are eager to grow your career in the food‑service industry while contributing to a beloved community hub, we look forward to receiving your application.
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