Introduction
We are seeking a motivated and detail‑oriented Administrator Business Channeling to join our growing team in Dumai, Riau. This position plays a critical role in the end‑to‑end processing of consumer financing orders that originate from our Business Channeling network. The ideal candidate will be comfortable handling high‑volume data entry, coordinating with multiple internal stakeholders, and delivering exceptional service to customers throughout the credit approval journey. If you thrive in a fast‑paced environment, possess strong computer skills, and value integrity and accuracy, we invite you to apply.
Responsibilities
- Follow up on incoming financing orders received through the Business Channeling source, ensuring each request is logged and tracked promptly.
- Collect, verify, and complete all necessary consumer and collateral data, entering it accurately into the ACCTION system.
- Perform data entry of order information received via dicicilaja into the company’s central processing platform.
- Review credit applications against RAC (Risk Assessment Committee) decisions or consumer grading results, and process approvals or rejections accordingly.
- Communicate credit decisions to applicants in a clear, courteous, and timely manner, providing next‑step guidance.
- Submit survey orders to the Survey Operations Center (SOC) and monitor progress until field verification is completed.
- Coordinate closely with the Sales Hub Coordinator (SHC) to ensure seamless hand‑over of pending orders and resolve any discrepancies.
- Maintain up‑to‑date records of all customer interactions, approvals, and survey outcomes in the system.
- Uphold data integrity by performing regular quality checks and adhering to internal compliance standards.
- Assist in preparing daily and weekly operational reports for management review.
Requirements
- Minimum education: SMA/SMK or equivalent.
- Maximum age: 30 years (flexible for highly qualified candidates).
- At least 1 year of experience in administrative support, loan processing, or related financial services.
- Proficient computer skills, including MS Office and familiarity with loan management systems (experience with ACCTION is a plus).
- Strong attention to detail, high level of accuracy, and ability to handle confidential information.
- Excellent communication skills, both written and verbal, to interact effectively with customers and internal teams.
- Demonstrated integrity, reliability, and a proactive attitude toward problem‑solving.
- Ability to work Monday through Saturday, 08:00‑16:00, and manage workload under tight deadlines.
Benefits
- Competitive base salary with regular performance reviews.
- Comprehensive health allowance covering medical, dental, and vision expenses.
- Annual festive bonus (Bantuan Hari Raya) to celebrate cultural holidays.
- Communication allowance to support mobile and internet connectivity.
- Opportunities for professional development and internal training programs.
- Supportive work environment that values teamwork, continuous improvement, and employee well‑being.
About Company
Our company is a leading provider of consumer financing solutions in the Riau region, leveraging a robust Business Channeling network to bring accessible credit to individuals and small businesses. With a commitment to responsible lending, we combine cutting‑edge technology with a customer‑centric approach to streamline the loan application process. Our values—integrity, transparency, and innovation—drive everything we do, from product design to daily operations. Joining our team means becoming part of a forward‑thinking organization that invests in its people and supports career growth within the financial services sector.
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