Introduction
We are seeking a dynamic and results‑driven Manager Store Operations and Customer Experience to lead one of our flagship bakery & pastry outlets. This senior role combines strategic oversight of daily store activities with a strong focus on delivering exceptional customer experiences. The successful candidate will be responsible for driving sales growth across B2B, B2C, and retail channels while cultivating a high‑performing team that consistently exceeds operational standards.
Responsibilities
- Oversee all operational aspects of the outlet, ensuring compliance with company policies, health & safety regulations, and local laws.
- Set and achieve monthly, quarterly, and annual sales targets for B2B, B2C, and retail markets, using data‑driven forecasting and inventory planning.
- Recruit, train, mentor, and evaluate store staff, fostering a culture of continuous improvement and teamwork.
- Monitor product availability, manage waste reduction initiatives, and control operating expenses to protect profit margins.
- Prepare, analyze, and present detailed sales, production, and performance reports to senior management on a monthly basis.
- Identify opportunities to improve store layout, merchandising, and service processes to enhance the customer journey.
- Maintain strong relationships with landlords, suppliers, and local business partners to secure favorable terms and community support.
- Handle all administrative duties, including shift scheduling, payroll verification, and compliance documentation.
- Lead promotional campaigns, seasonal product launches, and cross‑selling initiatives that align with brand strategy.
- Conduct regular store audits, addressing any gaps in service quality, product freshness, or visual standards.
Requirements
- Minimum Bachelor’s degree (S1) – preferably in Hospitality, Business Management, Communications, or a related field.
- At least 3 years of proven experience as a Store Manager in the bakery, pastry, or broader food‑service industry.
- Strong analytical skills with the ability to interpret sales data, forecast demand, and implement corrective actions.
- Excellent communication and interpersonal abilities; capable of coaching and developing a diverse team.
- Demonstrated expertise in operational management, inventory control, and waste minimization.
- Proficiency in Microsoft Office (Excel, PowerPoint, Word) and familiarity with B2B sales platforms.
- Goal‑oriented mindset with a track record of achieving or surpassing performance metrics.
- Willingness to travel for training sessions in Medan or Surabaya and attend regional workshops.
- Flexibility to work Tuesday through Sunday, 08:00 – 16:00.
- Open to all genders; diversity and inclusion are core values of our organization.
Benefits
- Competitive base salary with performance‑based bonuses tied to store profitability.
- Comprehensive health insurance package covering medical, dental, and vision care.
- Paid vacation, sick leave, and statutory holidays in accordance with local labor laws.
- Professional development allowance for certifications, workshops, and industry conferences.
- Employee discount on all bakery and pastry products, plus family meal vouchers.
- Transportation stipend or company‑provided vehicle for out‑of‑town training.
- Structured career path with clear promotion criteria to regional or corporate leadership roles.
- Access to a supportive work environment that values teamwork, creativity, and work‑life balance.
About Company
Our company is a leading player in the premium bakery and pastry market, renowned for blending traditional craftsmanship with innovative flavors. With a network of high‑traffic outlets across major Indonesian cities, we serve both corporate clients and everyday consumers who expect fresh, high‑quality products. Our mission is to create memorable taste experiences while fostering sustainable growth and community engagement. We invest heavily in employee training, state‑of‑the‑art kitchen equipment, and environmentally responsible sourcing, ensuring that every slice we serve reflects our commitment to excellence.
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