Introduction
We are seeking a dynamic Pemimpin Outlet Penjualan dan Operasional to lead one of our flagship retail locations. This full‑time position is based in a high‑traffic area and operates seven days a week, from 09:50 to 18:00. The successful candidate will be responsible for driving sales, ensuring smooth day‑to‑day operations, and delivering an exceptional customer experience that aligns with our brand standards.
Responsibilities
- Manajemen Operasional: Oversee all store functions, including inventory control, merchandising, cash handling, and compliance with health & safety regulations.
- Kepemimpinan dan Pengawasan: Lead a team of sales associates and support staff, schedule shifts, conduct performance reviews, and foster a collaborative work environment.
- Pencapaian Target: Develop and execute sales strategies to meet or exceed monthly and quarterly revenue goals, while monitoring key performance indicators (KPIs) such as average transaction value and conversion rates.
- Pelaporan: Prepare daily, weekly, and monthly operational reports for senior management, highlighting sales performance, stock discrepancies, and any operational issues.
- Pelayanan Pelanggan: Ensure the highest level of service by training staff on product knowledge, handling escalated complaints, and implementing loyalty programs that increase repeat business.
- Analyze market trends and competitor activities to adjust product assortment and promotional tactics accordingly.
- Maintain visual merchandising standards that reflect seasonal campaigns and brand guidelines.
Requirements
- Education: Minimum D3/D4 (Associate or Bachelor’s degree) in Business Administration, Retail Management, or a related field.
- Age: Up to 35 years old.
- Gender: Male (as specified by the client’s operational policy).
- Experience: At least 1 year of proven experience in retail store management or a similar supervisory role.
- Core Skills:
- Strong problem‑solving ability to address operational bottlenecks quickly.
- Excellent communication and interpersonal skills for effective team leadership.
- Result‑oriented mindset with a track record of meeting sales targets.
- Proficiency in basic computer applications and POS systems.
- Ability to work flexible hours, including weekends and holidays.
Benefits
- Competitive base salary with performance‑based incentives.
- Comprehensive health and dental insurance coverage.
- Transportation allowance or company‑provided vehicle for commuting.
- Meal vouchers and employee discount on all store merchandise.
- Continuous professional development through training programs and leadership workshops.
- Paid annual leave, sick leave, and public holiday benefits.
- Opportunity for career advancement within a fast‑growing retail network.
About Company
Our company is a leading retailer in Indonesia, operating a network of modern outlets that offer a curated selection of consumer goods ranging from fashion and electronics to household essentials. With a commitment to innovation, customer satisfaction, and community involvement, we have built a reputation for quality service and vibrant store experiences. Joining our team means becoming part of a forward‑thinking organization that values its employees as the key drivers of success and encourages a culture of continuous improvement.
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