Introduction
We are seeking a dynamic and detail‑oriented Operational Human Resources Manager to lead the HR and outlet operations for our fast‑growing food & beverage (F&B) business. This pivotal role ensures that our people and processes work together seamlessly, adhering to company SOPs while driving discipline, efficiency, and productivity across all locations. Whether you are a fresh graduate eager to apply your academic knowledge or a seasoned professional with F&B experience, this position offers a platform to grow, lead, and make a measurable impact.
Responsibilities
- Oversee daily HR operations, including recruitment, onboarding, employee documentation, and exit processes for all outlet staff.
- Develop and enforce standard operating procedures (SOPs) that promote a disciplined and safe working environment.
- Coordinate shift scheduling, attendance tracking, and labor cost analysis to ensure optimal staffing levels.
- Maintain accurate HR records using Google Forms, Google Sheets, and Microsoft Office applications.
- Facilitate performance evaluations, provide constructive feedback, and manage performance‑based incentives.
- Serve as the primary point of contact for employee relations, addressing concerns, mediating conflicts, and fostering a collaborative culture.
- Partner with outlet managers to identify training needs, organize skill‑building workshops, and monitor the effectiveness of training programs.
- Analyze operational metrics, prepare weekly and monthly reports, and propose process improvements to senior leadership.
- Ensure compliance with local labor laws, health & safety regulations, and internal policies.
- Promote a respectful and inclusive workplace, supporting diversity initiatives and accommodating religious practices such as hijab.
Requirements
- Education: Minimum Bachelor’s degree (S1). Preferred fields: Psychology, Management, or Administration.
- Gender: Open to all genders; candidates who wear hijab are welcomed.
- Experience: No minimum experience required; fresh graduates are encouraged to apply. Prior experience in the F&B sector is a plus.
- Core Skills: Basic recruitment knowledge, employee administration, SOP comprehension, strong organizational abilities, decisive yet empathetic decision‑making, and excellent communication.
- Technical Proficiency: Comfortable using Google Forms, Google Sheets, and Microsoft Office (Word, Excel, PowerPoint).
- Personal Traits: High integrity, meticulous attention to detail, leadership mindset, ability to work under pressure, and a proactive approach to problem‑solving.
Benefits
- Competitive base salary aligned with market standards.
- Performance‑based allowance and bonuses that reward productivity and adherence to SOPs.
- Comprehensive health and wellness benefits.
- Opportunities for professional development, including workshops, certifications, and mentorship programs.
- Paid time off and a clear work‑life balance with a Monday‑Saturday schedule (08:00‑17:00).
- Supportive work environment that values diversity, inclusion, and continuous improvement.
About Company
Our company is a rapidly expanding player in the Indonesian F&B industry, operating a network of high‑traffic outlets that serve a diverse customer base. We pride ourselves on delivering exceptional food experiences while maintaining rigorous operational standards. By investing in our people, we create a culture where innovation, teamwork, and customer focus thrive. Join us to be part of a forward‑thinking organization that values your contributions and offers a clear pathway for career advancement.
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