Introduction
We are a leading financial services firm operating in Banjarbaru, dedicated to maintaining healthy credit relationships while supporting borrowers through responsible collection practices. We are seeking a diligent Petugas Pengumpulan Data Lapangan to join our field collection team. This role is essential for ensuring timely payment recovery, protecting the company’s financial health, and providing courteous service to our valued customers.
Responsibilities
- Visit delinquent borrowers in person and deliver Surat Peringatan (SP) when arrears exceed 20 days, verifying the status of each account.
- Conduct thorough analysis of the debtor’s financial condition to determine the most appropriate recovery approach.
- Negotiate flexible repayment options that align with the borrower’s capacity while safeguarding the lender’s interests.
- Monitor agreed‑upon payment schedules, follow up on promised payments, and initiate additional collection actions if commitments are missed.
- Locate customers who cannot be reached at their listed residence or workplace by using verification tools, local contacts, and public records.
- Validate and update all customer data, ensuring phone numbers, addresses, and contact details are accurate and current.
- Prepare detailed visit reports and discuss outcomes with supervisors, highlighting challenges and proposing solutions.
- Maintain meticulous records of every collection activity, including dates, conversations, and agreements, in the company’s CRM system.
- Collaborate with the central collections department, legal team, and customer service to resolve complex cases.
- Adhere strictly to regulatory and internal compliance standards, protecting both the borrower’s rights and the organization’s reputation.
Requirements
- Minimum education: SMA/SMK or equivalent.
- Maximum age: 50 years.
- Gender: Male (as per current operational policy).
- Experience: No prior experience required; fresh graduates with a strong work ethic are welcome.
- Core skills: Debt collection processes, persuasive negotiation, and interpersonal communication.
- Additional competencies: High level of integrity, ability to handle difficult conversations, strong organizational skills, and basic proficiency with mobile data entry tools.
- Availability to work Monday‑Friday, 09:00‑18:00, with occasional overtime for urgent cases.
Benefits
- Competitive base salary with performance‑based incentives.
- Health insurance covering medical, dental, and vision care.
- Transportation allowance or company‑provided vehicle for field visits.
- Professional development programs, including training in negotiation and credit risk management.
- Opportunities for career advancement within the collections and risk management divisions.
- Paid annual leave, sick leave, and public holidays in accordance with Indonesian labor law.
- Employee recognition awards for outstanding collection performance.
About Company
Our company is a respected player in Indonesia’s consumer finance sector, offering micro‑loans, personal credit, and small‑business financing solutions across South Kalimantan. With a mission to promote financial inclusion while maintaining prudent risk practices, we pride ourselves on a customer‑centric approach that balances firm recovery objectives with empathy for borrowers. Our field collection team is a cornerstone of this strategy, acting as the bridge between the organization and its clients to achieve sustainable repayment outcomes.
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