Introduction
We are seeking a dynamic Sales Counter Representative for IT Products and Technology Solutions to join our fast‑growing retail and e‑commerce team. This role is perfect for ambitious individuals who thrive in a customer‑focused environment and are passionate about the latest technology trends. As the front‑line ambassador of our brand, you will engage with customers both in‑store and online, helping them discover the right hardware, software, and service solutions to meet their personal and business needs.
Responsibilities
- Execute targeted sales activities through direct, face‑to‑face interactions and digital channels such as e‑commerce platforms, social media, and online marketplaces.
- Provide clear, compelling product demonstrations and explanations, translating technical specifications into benefits that resonate with diverse customer segments.
- Manage the complete sales cycle—from initial inquiry, quotation, and negotiation to order fulfillment, after‑sales support, and follow‑up.
- Maintain accurate records of customer interactions, sales leads, and pipeline status using the company’s CRM system.
- Collaborate with the marketing team to launch promotional campaigns, seasonal offers, and new‑product rollouts.
- Monitor inventory levels on the sales floor and online storefront, coordinating with the logistics team to ensure timely stock replenishment.
- Analyze market trends and competitor activity, providing feedback that helps shape product assortment and pricing strategies.
- Consistently achieve or exceed monthly and quarterly sales targets while upholding high standards of customer satisfaction.
- Participate in regular product training sessions to stay current on emerging technologies, certifications, and industry best practices.
Requirements
- Minimum education: High School Diploma / SMK or equivalent.
- At least 1 year of proven experience in sales or marketing of IT products, hardware, or software solutions.
- Strong communication and negotiation skills, with the ability to build rapport quickly and influence buying decisions.
- Demonstrated ability to work both independently and as part of a collaborative team.
- Result‑oriented mindset with a track record of meeting or surpassing sales quotas.
- Experience in retail IT environments and/or managing e‑commerce storefronts is considered a valuable asset.
- Comfortable using digital tools such as CRM software, Microsoft Office, and social media advertising platforms.
- Open to flexible working hours: Monday‑Sunday, 10:00 – 20:00, with occasional weekend or holiday coverage as needed.
- All genders are encouraged to apply.
Benefits
- Competitive base salary with attractive commission structure tied to sales performance.
- Performance‑based bonuses and quarterly incentives.
- Comprehensive health and dental insurance coverage.
- Paid time off, including annual leave, sick leave, and public holidays.
- Professional development opportunities, including product certification courses and sales workshops.
- Employee discount on all company‑owned IT products and solutions.
- Friendly, tech‑savvy work environment with a supportive team culture.
- Opportunities for career advancement into senior sales, account management, or product specialist roles.
About Company
Founded in 2010, TechNova Solutions has become a leading retailer and online marketplace for cutting‑edge IT hardware, software, and integrated technology services. Our portfolio includes everything from laptops, networking equipment, and smart devices to enterprise‑grade servers and cloud‑based solutions. We pride ourselves on delivering expert advice, reliable after‑sales support, and a seamless omnichannel shopping experience for both individual consumers and corporate clients.
At TechNova, we invest heavily in employee growth, fostering an environment where curiosity, innovation, and customer obsession are celebrated. Our commitment to sustainability and community outreach further distinguishes us as a forward‑thinking organization that values both people and technology.
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