Introduction
The Service Runner – Penanggung Jawab Pelayanan is a vital frontline position within our hospitality operations. As a Service Runner, you will act as the bridge between our guests and the various service departments, ensuring that every interaction is smooth, courteous, and exceeds expectations. This role is ideal for individuals who thrive in a fast‑paced environment, possess a genuine passion for guest service, and are eager to develop a career in the dynamic hospitality industry.
Responsibilities
- Greet guests warmly and escort them to their designated areas, providing clear directions and information about on‑site facilities.
- Assist waiting staff by delivering food, beverages, and linens promptly and accurately to tables or rooms.
- Maintain a constant presence on the floor to anticipate guest needs, such as refilling water, providing extra amenities, or answering inquiries.
- Coordinate with kitchen and housekeeping teams to ensure timely preparation and presentation of orders.
- Monitor guest areas for cleanliness and report any issues to the relevant department immediately.
- Handle minor guest complaints on the spot, offering solutions or escalating to supervisors when necessary.
- Ensure all service equipment (trolleys, trays, carts) is clean, organized, and ready for use throughout each shift.
- Maintain accurate records of service requests, inventory usage, and shift handover notes.
- Adhere strictly to health, safety, and hygiene standards, including proper handling of food and beverages.
- Participate in regular briefings and training sessions to stay updated on service standards and new offerings.
Requirements
- Education: Minimum D3/D4 (associate or bachelor degree) in hospitality, tourism, or a related field.
- Age: Open to all ages; candidates must meet the legal working age requirements.
- Gender: All genders are welcome to apply.
- Experience: Minimum 1–3 years of relevant experience in a hospitality or service‑oriented role.
- Language: Strong communication skills in English (both spoken and written) are essential.
- Skills: Excellent interpersonal and teamwork abilities; a guest‑oriented mindset with a strong service orientation.
- Professionalism: Well‑groomed appearance, disciplined work ethic, and the ability to represent the brand positively.
- Flexibility: Willingness to work shifts, weekends, and public holidays as required.
- Problem‑Solving: Ability to handle guest complaints calmly, think quickly, and provide effective solutions.
- Attention to Detail: Keen eye for cleanliness, order accuracy, and overall service quality.
Benefits
- Competitive base salary with performance‑based incentives.
- Comprehensive health and dental insurance coverage.
- Paid vacation days and statutory holidays.
- Opportunities for career progression and professional development through internal training programs.
- Employee discount on food, beverage, and accommodation services within the hotel group.
- Uniform provision and laundering services.
- Supportive team environment with regular team‑building activities.
About Company
Our organization is a leading hospitality group renowned for delivering exceptional guest experiences across a portfolio of upscale hotels, resorts, and serviced apartments. With a commitment to excellence, we invest heavily in staff development, innovative service technologies, and sustainable practices that set industry standards. Joining our team means becoming part of a vibrant culture that values diversity, encourages initiative, and rewards dedication. We pride ourselves on creating memorable moments for every guest, and our employees are the heart of that mission.
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