Introduction
TORCH, a leading retail brand in Yogyakarta, is seeking a dedicated Shopkeeper to join our dynamic team. This full‑time position is based at our flagship store in the vibrant district of Yogyakarta, offering a unique opportunity to manage day‑to‑day operations, engage with customers, and drive store performance. The ideal candidate will be a proactive leader with a strong sense of organization, an eye for visual merchandising, and a commitment to maintaining a clean, safe, and welcoming shopping environment.
Responsibilities
- Lead the store team by setting clear performance goals, providing coaching, and ensuring high levels of employee engagement.
- Maintain a tidy, safe, and compliant store environment in accordance with local health and safety regulations.
- Plan and execute store layout and product displays to maximize visual appeal and encourage impulse purchases.
- Accurately record daily sales, reconcile cash registers, and generate end‑of‑day reports.
- Oversee inventory tasks including stock returns, unpacking, labeling, pricing, and shelf replenishment.
- Inspect incoming shipments for discrepancies, damages, or missing items and coordinate resolution with suppliers.
- Document and report damaged or expired merchandise for timely replacement or disposal.
- Conduct regular stock audits, identify slow‑moving items, and recommend markdowns or promotions.
- Coordinate the movement of equipment and merchandise within the store, ensuring efficient workflow.
- Prepare comprehensive monthly performance reports covering sales, inventory turnover, and staff productivity.
- Maintain complete and accurate documentation for purchase orders, vendor communications, and inventory adjustments.
- Utilize the store’s point‑of‑sale (POS) system and inventory management software efficiently.
- Deliver exceptional customer service, addressing inquiries, handling complaints, and fostering loyalty.
- Stay informed about industry trends, new product lines, and competitor activities to keep the store competitive.
Requirements
- Minimum education: SMA/SMK or equivalent.
- Age: 27 years old or younger.
- Gender: Open to all genders.
- At least 1 year of relevant experience, preferably as a Store Leader or in a banking environment where attention to detail and customer service are paramount.
- Strong communication etiquette and the ability to interact professionally with customers and team members.
- Proven operational management skills in a retail setting, including inventory control and visual merchandising.
- Ability to optimize stock levels, reduce shrinkage, and improve turnover rates.
- Excellent organizational skills with a focus on accuracy and timeliness.
- Problem‑solving mindset, capable of handling unexpected issues such as delivery discrepancies or equipment failures.
- Proficiency with retail POS systems and basic computer applications (Microsoft Office, inventory software).
- Flexibility to work the scheduled hours of 08:00 – 17:00, with potential for occasional weekend or holiday shifts as needed.
- Positive attitude, strong work ethic, and a passion for delivering a superior shopping experience.
Benefits
- Competitive monthly salary with performance‑based bonuses.
- Health insurance coverage for the employee and optional family plans.
- Paid annual leave, sick leave, and public holiday compensation.
- Professional development opportunities, including retail management training and leadership workshops.
- Employee discount on all TORCH merchandise.
- Team-building activities and recognition programs.
- Safe and supportive work environment with clear career progression pathways.
About Company
TORCH has been a cornerstone of Yogyakarta’s retail landscape for over a decade, offering a curated selection of lifestyle products, fashion accessories, and everyday essentials. Our mission is to blend modern retail experiences with local culture, delivering quality and value to our customers. With a strong emphasis on community involvement, sustainability, and innovation, TORCH continually invests in its people, technology, and store environments to stay ahead in a fast‑changing market. Joining TORCH means becoming part of a forward‑thinking team that values creativity, integrity, and continuous improvement.
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