Introduction
We are seeking a dynamic and personable Customer Service Staff (Staf Layanan Pelanggan) to join our fast‑growing digital commerce team. This role is tailored for a motivated woman with a polished appearance and a proven track record of delivering exceptional support on social media and e‑commerce platforms such as TikTok, Instagram, and mobile applications. The successful candidate will become the voice of our brand, ensuring every customer interaction is handled with professionalism, empathy, and efficiency.
Responsibilities
- Manage inbound and outbound chat conversations across multiple digital channels, responding to inquiries within a fast‑response timeframe.
- Resolve customer complaints, troubleshoot technical issues, and follow up on pending cases until satisfactory closure.
- Collect, document, and analyse customer feedback to provide actionable insights for product and service improvements.
- Utilise Customer Service tools (e.g., Zendesk, Freshchat, CRM systems) to log tickets, track performance metrics, and maintain accurate records.
- Collaborate closely with the marketing, sales, and product development teams to ensure consistent messaging and timely resolution of cross‑functional issues.
- Stay up‑to‑date with new platform features, SOP updates, and industry best practices, adapting workflows as needed.
- Participate in regular team meetings, training sessions, and performance reviews to continuously elevate service standards.
- Assist in the creation of FAQ resources, canned responses, and self‑service guides to empower customers and reduce repetitive inquiries.
Requirements
- Education: Minimum high school diploma (SMA/SMK) or equivalent.
- Gender: Female candidates only.
- Experience: At least 1 year of hands‑on customer service experience on digital platforms such as TikTok, Instagram, e‑commerce sites, or dedicated mobile apps.
- Technical Skills: Proficient with online communication tools, chat management software, and CRM platforms.
- Soft Skills: Friendly demeanor, rapid response capability, strong problem‑solving aptitude, patience, and a professional attitude.
- Adaptability: Ability to quickly learn new features, SOPs, and work collaboratively within a team environment.
- Availability: Willingness to work Monday through Saturday, 08:00 – 17:00.
Benefits
- Competitive monthly salary with performance‑based bonuses.
- Comprehensive health insurance covering medical, dental, and vision care.
- Paid leave, including annual vacation, sick days, and national holidays.
- Opportunities for professional development through workshops, certifications, and mentorship programs.
- Flexible work environment with occasional remote‑work options.
- Employee recognition programs and team‑building activities.
- Access to the latest digital tools and platforms to enhance your skill set.
About Company
Our company is a leading player in the Indonesian digital marketplace, connecting millions of consumers with a diverse range of products and services. With a strong presence on popular social media platforms and a commitment to innovative e‑commerce solutions, we pride ourselves on delivering a seamless, customer‑centric experience. Our culture fosters creativity, continuous learning, and collaboration, empowering every team member to contribute to the brand’s growth and reputation. Join us and become part of a vibrant community that values excellence, integrity, and the power of digital transformation.
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