Introduction
We are looking for a dynamic Remote Telemarketing Sales Staff to join our growing team. This role is based in the Jakarta Barat/Tangerang area and offers the chance to engage with customers across Indonesia, promoting our diverse product portfolio. The successful candidate will be the voice of the brand, delivering clear product information, handling inquiries, and building a robust customer database. This position operates from Monday to Saturday, 09:00 – 17:00, providing a structured yet flexible work environment.
Responsibilities
- Conduct outbound and inbound calls to prospective and existing customers, presenting product features and benefits with confidence and clarity.
- Answer customer questions promptly, providing accurate information and guiding them toward suitable solutions.
- Maintain and regularly update a detailed customer database, ensuring data integrity for future marketing and sales initiatives.
- Identify sales opportunities during conversations and hand off qualified leads to the sales closing team.
- Follow established scripts while adapting tone and language to match each customer’s profile.
- Achieve daily, weekly, and monthly call‑volume and conversion targets as set by management.
- Collaborate with the marketing and product teams to relay customer feedback and market insights.
- Participate in regular training sessions to stay current on product knowledge, compliance standards, and telemarketing best practices.
- Document all interactions in the CRM system, noting any follow‑up actions required.
- Adhere to company policies, including data protection and confidentiality agreements.
Requirements
- Minimum education: SMA/SMK or equivalent.
- Age between 18 and 35 years.
- Both male and female candidates are welcome.
- Residence in Jakarta Barat, Tangerang, or surrounding areas.
- Prior experience in customer service or telemarketing is preferred but not mandatory.
- Strong communication skills in Bahasa Indonesia; English proficiency is a plus.
- Ability to analyze marketing data and adapt scripts based on performance metrics.
- Proficiency with basic computer applications and CRM tools.
- High level of professionalism, empathy, and problem‑solving aptitude.
- Willingness to work the designated schedule: Monday‑Saturday, 09:00 – 17:00.
Benefits
- Competitive monthly salary with performance‑based incentives.
- Comprehensive health insurance covering medical, dental, and vision.
- Paid leave: 12 days annual leave plus official public holidays.
- Professional development programs, including sales workshops and certification courses.
- Opportunities for career advancement into senior sales or supervisory roles.
- Employee recognition awards and team‑building events.
- Transportation allowance for commuting within Jakarta Barat and Tangerang.
- Access to a modern office environment equipped with ergonomic workstations.
About Company
Our company is a leading player in the consumer goods sector, delivering innovative products that enhance everyday life. With a strong presence across Indonesia, we pride ourselves on a customer‑centric culture and a commitment to continuous improvement. We invest heavily in technology and training to empower our teams, ensuring they have the tools needed to succeed in a competitive market. Joining our organization means becoming part of a collaborative, forward‑thinking environment where each employee’s contribution is valued and rewarded.
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