Introduction
We are seeking enthusiastic and customer‑focused individuals to join our hospitality team as Waiter and Server (Layanan Pelanggan). This role is ideal for candidates who thrive in a fast‑paced environment, enjoy interacting with guests, and are committed to delivering a memorable dining experience. Whether you are just starting your career or looking to deepen your expertise in food and beverage service, our restaurant offers a supportive atmosphere where you can grow professionally.
Responsibilities
- Greet guests promptly and courteously, presenting menus and answering basic questions about the offerings.
- Take accurate food and beverage orders, ensuring special requests and dietary restrictions are clearly communicated to the kitchen and bar staff.
- Serve dishes and drinks with attention to presentation, timing, and temperature, adhering to the restaurant’s standards of quality.
- Monitor table status, refill drinks, and anticipate additional needs to maintain a seamless dining flow.
- Handle payment transactions, process cash, credit, and mobile payments, and issue receipts while maintaining accuracy.
- Maintain a clean and organized work environment, including setting and clearing tables, polishing silverware, and ensuring dining areas are tidy.
- Collaborate with kitchen, bar, and fellow front‑of‑house staff to coordinate service, resolve issues, and uphold a cohesive team dynamic.
- Follow health, safety, and hygiene protocols, including proper food handling, sanitization, and personal grooming standards.
- Participate in pre‑shift briefings and post‑shift debriefs to share feedback, discuss special events, and continuously improve service delivery.
- Promote upselling and suggestive selling techniques by recommending specials, desserts, and beverage pairings to enhance the guest experience and increase revenue.
Requirements
- Gender: Open to all genders.
- Age: Maximum 28 years old.
- Education: Minimum SMA/SMK or equivalent; SMU/SMK graduates are preferred.
- Experience: Prior experience in food and beverage service is advantageous but not mandatory; fresh graduates with a strong attitude are welcomed.
- Core competencies: Honesty, politeness, responsibility, and a genuine passion for hospitality.
- Essential skills: Ability to communicate clearly in Bahasa Indonesia (and preferably basic English), strong interpersonal skills, and a keen eye for detail.
- Physical stamina: Ability to stand for extended periods, lift trays, and move quickly in a bustling dining environment.
- Availability: Willingness to work Monday through Saturday, from 08:00 to 17:00, with flexibility for occasional weekend events or special functions.
Benefits
- Competitive hourly wage with performance‑based incentives.
- Free staff meals during each shift, plus discounts on menu items for family and friends.
- Comprehensive training program covering service standards, food safety, and customer relationship management.
- Opportunities for career advancement into supervisory or managerial roles based on merit.
- Health and safety coverage, including basic medical insurance for full‑time staff.
- Friendly, multicultural work environment that values teamwork and continuous learning.
- Transportation allowance or assistance with commuting costs.
- Recognition programs such as “Employee of the Month” with additional bonuses.
About Company
Our restaurant is a well‑established dining venue known for blending traditional flavors with modern culinary techniques. Situated in a vibrant commercial district, we attract a diverse clientele ranging from business professionals to families seeking a relaxed yet refined dining experience. Our mission is to provide exceptional service that reflects our commitment to quality, hospitality, and community. By joining our team, you become part of a brand that values integrity, creativity, and the personal growth of every employee.
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