Introduction
We are seeking a proactive and detail‑oriented Administrator Bisnis Channeling to join our dynamic team in Pasuruan, Jawa Timur. This role is pivotal in managing the flow of business channel orders, ensuring accurate data entry, and facilitating smooth credit processing for our valued customers. The successful candidate will act as a bridge between the sales front‑line, the credit assessment team, and the field operations, guaranteeing that every order is tracked, verified, and communicated efficiently.
As part of a fast‑growing financial services organization, you will contribute to a culture that values integrity, precision, and customer‑centric service. The position offers a structured work schedule from Monday to Saturday, 08:00‑16:00, with a competitive compensation package and a supportive environment for professional growth.
Responsibilities
- Follow up on incoming orders from the Business Channeling source, ensuring timely acknowledgment and processing.
- Gather, verify, and input complete consumer and financing object data into the ACCTION system, maintaining high data quality standards.
- Conduct credit checks and process applications in line with RAC (Risk Assessment Committee) outcomes or consumer grading results.
- Communicate credit approval decisions to applicants promptly, providing clear explanations and next‑step instructions.
- Dispatch survey orders to the Survey Operations Center (SOC) and coordinate with the Sales and Home Credit (SHC) team on pending consumer cases.
- Maintain accurate entry of all customer records, ensuring that the system reflects the latest status of each application.
- Provide regular status updates to internal stakeholders, highlighting any bottlenecks or issues that may affect turnaround time.
- Assist in generating periodic reports on order volume, processing times, and approval rates for management review.
Requirements
- Minimum education: SMA/SMK or equivalent.
- Maximum age: 30 years.
- At least 1 year of relevant experience in administration, credit processing, or a related field.
- Strong computer skills, including proficiency with data entry systems, Microsoft Office, and basic database navigation.
- Exceptional attention to detail, high integrity, and the ability to handle confidential information responsibly.
- Excellent communication skills—both written and verbal—to interact effectively with customers, SOC, and internal teams.
- Ability to work independently while also thriving in a collaborative, fast‑paced environment.
- Gender: Open to all candidates.
Benefits
- Competitive base salary with performance‑linked incentives.
- Comprehensive health allowance covering medical and dental needs.
- Annual holiday bonus (Bantuan Hari Raya) to support cultural celebrations.
- Communication allowance to cover mobile and internet expenses.
- Structured work schedule (Monday‑Saturday, 08:00‑16:00) promoting work‑life balance.
- Opportunities for professional development, training, and career advancement within the organization.
About Company
Our company is a leading provider of consumer financing solutions across Indonesia, dedicated to empowering individuals and families through accessible credit products. With a robust network of business channels, we connect borrowers with tailored financing options that support their personal and professional aspirations. Our commitment to innovation, transparency, and social responsibility drives us to continually enhance our services, ensuring that every customer experience is smooth, trustworthy, and beneficial.
By joining our team, you will be part of a forward‑thinking organization that values employee growth, encourages creative problem‑solving, and celebrates success together. If you are motivated by challenges and eager to make a tangible impact in the financial services industry, we invite you to apply and become a key player in our ongoing success story.
Interested in this position?
Take the next step in your career and apply for this role today.
Apply Now