Introduction
The Koordinator Staf Housekeeping Operasional plays a pivotal role in ensuring that hotel rooms, public areas, and back‑of‑house facilities meet the highest standards of cleanliness, safety, and guest satisfaction. In a fast‑paced hospitality environment, this coordinator bridges the gap between daily housekeeping activities and strategic operational goals, guaranteeing that the property operates smoothly while delivering an exceptional guest experience.
This position is ideal for individuals who thrive under pressure, possess strong communication skills, and are committed to fostering teamwork across diverse staff members. The role reports directly to the Housekeeping Manager and collaborates closely with front‑desk, maintenance, and food‑and‑beverage teams.
Responsibilities
- Supervise and schedule housekeeping staff to ensure all rooms and public areas are cleaned and inspected according to brand standards.
- Conduct daily briefings, assign tasks, and monitor progress using housekeeping management software.
- Inspect rooms, corridors, laundry areas, and storage rooms for quality, reporting any deficiencies to the Housekeeping Manager.
- Coordinate with the front office to prioritize early check‑ins, late check‑outs, and special guest requests.
- Maintain inventory of cleaning supplies, linens, and guest amenities; place orders and track usage to control costs.
- Implement and enforce health, safety, and infection‑control protocols, including proper handling of chemicals and personal protective equipment.
- Provide on‑the‑job training and coaching for new hires, reinforcing proper cleaning techniques and guest service etiquette.
- Handle guest complaints related to housekeeping promptly, offering solutions that uphold the property’s reputation.
- Prepare shift reports, track key performance indicators such as room turnover time, and suggest process improvements.
- Work collaboratively with maintenance teams to report and follow up on repair needs identified during room inspections.
Requirements
- Education: Minimum high school diploma (SMA/SMK) or equivalent.
- Experience: At least 1 year of hands‑on experience in hotel housekeeping or a related hospitality field.
- Gender: Open to all genders.
- Age: Candidates must be within the legal working age limits.
- Key Skills:
- Excellent communication and interpersonal abilities.
- Strong sense of honesty, responsibility, and attention to detail.
- Proven ability to work both independently and as part of a team.
- Resilience under high‑pressure environments, especially during peak occupancy periods.
- Basic proficiency with housekeeping management systems and Microsoft Office.
- Personal Attributes:
- Customer‑focused mindset with a passion for delivering superior service.
- Organizational talent and ability to prioritize multiple tasks.
- Adaptability to changing schedules, guest needs, and operational demands.
Benefits
- Competitive monthly salary with performance‑based incentives.
- Health insurance coverage and employee wellness programs.
- Paid annual leave, sick leave, and public holidays.
- Opportunities for professional development, including training certifications in housekeeping management.
- Employee discounts on hotel accommodations, food & beverage, and spa services.
- Supportive work environment with a clear career progression path toward senior supervisory or managerial roles.
About Company
Our client is a reputable mid‑scale hotel brand known for blending modern comfort with authentic local hospitality. With a portfolio of properties across major Indonesian cities, the company emphasizes sustainable practices, employee empowerment, and guest‑centric service excellence. As part of a dynamic team, you will contribute to a culture that values continuous improvement, diversity, and the well‑being of both guests and staff.
Interested in this position?
Take the next step in your career and apply for this role today.
Apply Now