Introduction
We are seeking a motivated and detail‑oriented Cashier – Customer Service to join our fast‑growing retail team. This role serves as the front‑line face of the company, handling monetary transactions, assisting shoppers, and ensuring a seamless checkout experience. The ideal candidate will possess at least one year of hands‑on cashier experience, a high school or vocational education, and a friendly attitude that reflects our commitment to exceptional customer service.
Responsibilities
- Operate the point‑of‑sale (POS) system efficiently, scanning items, processing cash, credit, and digital payments.
- Maintain accurate cash drawers, reconcile end‑of‑day balances, and report any discrepancies to management promptly.
- Provide courteous and knowledgeable assistance to customers, answering product inquiries, handling returns, and resolving minor complaints.
- Promote store promotions, loyalty programs, and upsell complementary items while adhering to company policies.
- Ensure the checkout area is clean, organized, and stocked with necessary supplies such as receipt paper, bags, and promotional flyers.
- Collaborate with floor staff to manage inventory flow, restock high‑turnover items, and support loss‑prevention initiatives.
- Follow health, safety, and security protocols, including proper handling of cash and adherence to data‑privacy regulations.
- Participate in regular training sessions to stay updated on new products, POS upgrades, and customer‑service best practices.
Requirements
- Minimum education: SMA/SMK or equivalent.
- At least 1 year of proven experience in a cashier or customer‑service role.
- Age not exceeding 35 years.
- Open to all genders; we value diversity and inclusion.
- Proficiency with standard cashier systems and basic computer skills.
- Strong numerical ability and attention to detail when handling cash.
- Excellent communication skills in Bahasa Indonesia and a friendly demeanor.
- Ability to work a full schedule: Monday to Saturday, 08:00 – 17:00.
- Team‑player mindset with a positive attitude toward problem‑solving.
Benefits
- Competitive monthly salary with performance‑based bonuses.
- Health insurance coverage for employee and optional family plan.
- Paid annual leave and official holiday pay.
- Opportunities for career advancement into supervisory or store‑manager positions.
- Comprehensive training programs, including customer‑service excellence and POS system certifications.
- Employee discount on all store merchandise.
- Safe and supportive work environment with a focus on work‑life balance.
About Company
Our company is a leading retailer in the region, offering a wide range of consumer goods from everyday essentials to premium lifestyle products. With a reputation built on reliability, quality, and community engagement, we operate multiple stores across the city, each staffed by dedicated professionals who share a passion for service excellence. We invest heavily in employee development, technology upgrades, and sustainable business practices, ensuring that our team members grow alongside the brand.
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