Introduction
We are seeking a motivated and results‑driven Field Collector to join our team covering the Cirebon region. As a key member of our collections department, you will be responsible for visiting customers in‑person, securing payments, and maintaining strong relationships that support the financial health of both our clients and the company. This position offers a dynamic work environment where you will engage directly with the community, develop negotiation skills, and contribute to the company’s overall cash‑flow performance.
Responsibilities
- Conduct on‑site collection visits to residential and commercial customers throughout the Cirebon area.
- Communicate payment terms clearly, negotiate settlement options, and resolve disputes with professionalism and empathy.
- Collect outstanding balances, issue receipts, and ensure accurate cash handling according to company policies.
- Prepare detailed visit reports, update the collection management system, and track payment status in real time.
- Meet or exceed weekly and monthly collection targets set by the supervisory team.
- Identify high‑risk accounts and provide early warning to the credit risk department.
- Maintain a clean and organized record of all client interactions, documentation, and receipts.
- Coordinate with the field support team to schedule visits efficiently, considering traffic patterns and customer availability.
- Promote a positive company image by delivering courteous, punctual, and solution‑focused service during every interaction.
Requirements
- Minimum education: SMA/SMK or equivalent.
- At least 1 year of experience in debt collection; 2 years preferred.
- Valid motorcycle (Roda Dua) and an active SIM C license.
- Thorough knowledge of the Cirebon geographic area, including key neighborhoods and commercial districts.
- Excellent communication and negotiation skills with a proven ability to influence and persuade.
- Strong organizational abilities, capable of managing multiple accounts and deadlines simultaneously.
- Gender‑neutral hiring policy – all genders are welcome.
- Ability to work Monday through Friday, 08:00‑17:00, with occasional overtime for urgent collections.
- Proficiency in basic computer applications and familiarity with collection software platforms.
- High level of personal integrity, punctuality, and a customer‑focused attitude.
Benefits
- Competitive base salary with performance‑based incentives tied to collection targets.
- Health insurance coverage for employee (and optional family add‑on).
- Paid leave: 12 days annual leave plus national holidays.
- Company‑provided motorcycle fuel allowance and maintenance reimbursement.
- Professional development programs, including training in negotiation, conflict resolution, and credit risk management.
- Uniform allowance and protective gear for field work.
- Employee recognition awards for top collectors each quarter.
- Transportation safety kit and 24/7 emergency assistance while on duty.
About Company
Our client is a leading financial services provider in Indonesia, specializing in consumer credit, micro‑finance, and retail banking solutions. With a strong presence across Java and a commitment to responsible lending, the company supports thousands of individuals and small businesses in achieving their financial goals. The organization prides itself on a culture of integrity, continuous improvement, and community engagement. Joining the team means becoming part of a forward‑thinking company that values employee growth, ethical conduct, and sustainable business practices.
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