Introduction
We are seeking a dedicated Restaurant Service Waiter – Customer Care Specialist to join our dynamic front‑of‑house team. This role is perfect for individuals who thrive in fast‑paced environments, enjoy interacting with guests, and are passionate about delivering memorable dining experiences. Our establishment prides itself on a vibrant atmosphere where every team member contributes to a culture of excellence and hospitality.
Responsibilities
- Warmly greet and seat guests, ensuring a positive first impression.
- Take accurate food and beverage orders, offering recommendations and upselling specialty items.
- Deliver meals and drinks promptly, checking for quality and guest satisfaction throughout the service.
- Handle payment transactions, process invoices, and reconcile receipts at the end of each shift.
- Maintain cleanliness and organization of dining areas, tables, and service stations according to health‑safety standards.
- Collaborate closely with kitchen staff to ensure timely order preparation and resolve any special dietary requests.
- Respond to guest inquiries or complaints with professionalism, turning challenges into opportunities for loyalty.
- Assist in training new waitstaff, sharing best practices for service etiquette and efficiency.
- Monitor inventory levels of condiments, glassware, and tableware, reporting shortages to management.
- Adhere to all company policies, including food safety regulations and emergency procedures.
Requirements
- Minimum education: High School Diploma (SMA/SMK) or equivalent.
- Open to all genders; inclusive hiring policy.
- Prior experience in restaurant service or a related hospitality role is preferred.
- Excellent verbal communication skills; ability to convey menu details clearly.
- Honesty, reliability, and a strong sense of responsibility.
- Demonstrated ability to work both independently and as part of a cohesive team.
- Comfortable operating under pressure during peak dining periods.
- Proficiency in basic food‑and‑beverage service techniques and knowledge of sanitation standards.
- Flexible availability to work Monday through Saturday, 08:00 – 17:00.
Benefits
- Competitive hourly wage with performance‑based incentives.
- Complimentary meals during shifts and employee discount on all menu items.
- Professional uniforms and laundry service provided.
- Opportunities for career advancement through internal training programs.
- Health and wellness benefits, including medical insurance options after probation.
- Paid annual leave and statutory holidays.
- Supportive work environment that values teamwork, respect, and continuous learning.
About Company
Our restaurant is part of a rapidly expanding hospitality group known for its contemporary cuisine and exceptional service standards. With locations across the region, we blend modern design with locally sourced ingredients, creating a dining experience that celebrates both flavor and community. We invest heavily in employee development, believing that well‑trained staff are the cornerstone of guest satisfaction. Join us and become part of a brand that is shaping the future of dining, one satisfied guest at a time.
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