Introduction
We are a dynamic financial services firm dedicated to providing reliable credit solutions across Indonesia. To support our growing portfolio of consumer and SME loans, we are seeking a motivated Staf Kolektor Penagihan Piutang (Debt Collection Staff). This full‑time position will operate from our regional office, working Monday through Saturday, 08:00‑17:00. The successful candidate will play a vital role in maintaining healthy cash flow, safeguarding the company’s assets, and ensuring a respectful, professional relationship with our borrowers.
Responsibilities
- Conduct outbound calls, SMS, and face‑to‑face visits to delinquent borrowers to remind them of outstanding obligations.
- Negotiate repayment plans that align with the borrower’s financial capacity while protecting the company’s interests.
- Verify borrower information, collect necessary documents, and update the internal credit management system in real time.
- Coordinate with the credit analysis team to flag high‑risk accounts and recommend escalation procedures.
- Prepare daily, weekly, and monthly collection reports, highlighting key performance indicators such as recovery rate, contact attempts, and resolved cases.
- Maintain a high level of professionalism and empathy, adhering to regulatory guidelines and internal compliance standards.
- Collaborate closely with the sales and customer service departments to resolve disputes and improve overall customer experience.
- Utilize a personal motorcycle for on‑site visits, ensuring timely coverage of assigned geographic zones.
- Participate in regular training sessions on negotiation techniques, legal procedures, and financial products.
Requirements
- Minimum education: SMA/SMK or equivalent.
- All genders are welcome to apply.
- Own a reliable motorcycle with valid registration and insurance.
- Excellent verbal communication skills in Bahasa Indonesia; additional local dialects are a plus.
- Demonstrated ability to work both independently and as part of a multidisciplinary team.
- Preferred: prior experience in debt collection, credit control, or related financial services.
- Basic understanding of accounting principles and strategic finance concepts.
- Strong problem‑solving mindset, resilience under pressure, and a commitment to ethical collection practices.
- Flexibility to work on Saturdays and handle occasional overtime during peak collection periods.
Benefits
- Competitive base salary with performance‑based incentives and commission structure.
- Transportation allowance or fuel reimbursement for motorcycle usage.
- Comprehensive health insurance covering medical, dental, and vision care.
- Paid annual leave, sick leave, and public holidays in accordance with Indonesian labor law.
- Professional development opportunities, including certification courses in credit management and negotiation.
- Friendly, supportive work environment with regular team‑building activities.
- Potential for career advancement into senior collection or credit supervision roles.
About Company
Our company has been a trusted name in the Indonesian financial sector for over a decade, offering a range of consumer loans, micro‑finance products, and small‑business financing solutions. With a strong commitment to financial inclusion, we empower individuals and entrepreneurs to achieve their goals while maintaining rigorous risk management standards. Our culture emphasizes integrity, innovation, and continuous improvement, and we invest heavily in technology platforms that streamline credit operations and enhance customer satisfaction. Joining our team means becoming part of a forward‑thinking organization that values each employee’s contribution to our mission of responsible lending and sustainable growth.
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