Introduction
We are seeking a proactive Manajer Koleksi Desk & Peralatan Kantor to join our finance and collections team. In this role, you will be the primary point of contact for overdue accounts, responsible for maintaining strong relationships with our customers while ensuring timely cash flow. The position operates Monday through Sunday, 08:00‑17:00, offering a dynamic environment where communication, negotiation, and problem‑solving are essential.
Responsibilities
- Conduct outbound phone calls to customers with past‑due invoices, clearly explaining outstanding balances and payment expectations.
- Negotiate repayment schedules or settlement plans that align with the customer’s financial situation while protecting company revenue.
- Investigate and resolve payment discrepancies, such as invoicing errors or disputed charges, to prevent recurrence and build trust.
- Prepare and submit daily activity logs, as well as comprehensive weekly and monthly collection reports for the Team Leader.
- Collaborate with the sales and customer service departments to obtain relevant account information and ensure a unified approach to client communication.
- Monitor collection targets, identify trends in delinquency, and propose process improvements to senior management.
- Maintain accurate records in the company’s ERP/CRM system, updating payment statuses and customer notes in real time.
- Provide mentorship to junior collection staff, sharing best practices in negotiation and conflict resolution.
- Participate in regular team meetings, contributing insights on customer behavior and potential risk factors.
- Ensure compliance with local regulations and internal policies related to debt collection and data privacy.
Requirements
- Minimum education: SMA/SMK or equivalent.
- Gender: Open to all candidates.
- Age: No maximum age limit; we value experience and dedication.
- At least 1 year of experience in collections, credit control, or a related customer‑facing role.
- Strong communication skills in Bahasa Indonesia (both spoken and written) and the ability to convey complex financial information clearly.
- Proven negotiation and conflict‑resolution abilities, with a track record of achieving payment commitments.
- Excellent organizational skills and attention to detail for accurate reporting.
- Proficiency with standard office software (MS Office) and familiarity with ERP/CRM platforms.
- Self‑motivated, results‑oriented, and able to work independently as well as part of a collaborative team.
Benefits
- Competitive base salary with performance‑based incentives.
- Health insurance coverage for employee and eligible dependents.
- Paid annual leave and national holidays.
- Professional development opportunities, including training in advanced negotiation techniques and financial compliance.
- Career advancement pathways within the finance department.
- Access to a supportive work environment that values work‑life balance.
- Company‑provided laptop and mobile device for work‑related communication.
About Company
Our organization is a leading provider of office equipment and supplies, serving a broad spectrum of businesses across Indonesia. With a reputation for reliability and customer‑centric service, we have built a robust network of corporate clients, educational institutions, and government agencies. Our finance team plays a critical role in sustaining growth by ensuring healthy cash flow and fostering long‑term client relationships. Joining us means becoming part of a forward‑thinking company that invests in its people, embraces technology, and continuously seeks innovative solutions in the office solutions industry.
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