Introduction
We are seeking a diligent Administrator Bisnis Channeling to join our growing team in Bandar Lampung, Lampung. This role is pivotal in supporting the Business Channeling unit, ensuring that loan applications and financing orders flow smoothly from initial intake through final credit approval. As a key point of contact between customers, the credit assessment team, and internal support functions, you will help maintain the integrity of our data, uphold regulatory standards, and deliver an exceptional customer experience in a fast‑moving financial services environment.
Responsibilities
- Follow up on incoming orders received through the Business Channeling platform, confirming receipt and clarifying any missing information.
- Collect, verify, and input comprehensive consumer data and financing object details into the ACCTION system, ensuring accuracy and completeness.
- Enter order information received via the dicicilaja portal, cross‑checking each entry against internal guidelines and the RAC (Risk Assessment Committee) or consumer grading outcomes.
- Monitor the status of credit applications, flagging any discrepancies and escalating issues to the SHC (Sales & Head Credit) when necessary.
- Communicate approval decisions to customers promptly, providing clear explanations of next steps, repayment schedules, and any required documentation.
- Prepare and dispatch survey orders to the SOC (Survey Operations Center), coordinating timelines and ensuring field agents have the necessary information.
- Maintain up‑to‑date digital archives of all customer interactions, credit files, and survey results, adhering to data protection policies.
- Collaborate regularly with the SHC team to synchronize efforts on high‑priority accounts and resolve bottlenecks.
- Exercise authority to enter and update customer records, process applications according to RAC and grading outcomes, and issue formal credit approval notifications.
- Continuously improve workflow efficiency by suggesting system enhancements, documenting best practices, and participating in periodic process audits.
Requirements
- Minimum education: SMA/SMK or equivalent.
- Maximum age: 30 years.
- At least 1 year of experience in an administrative, data‑entry, or credit‑processing role within the financial services sector.
- Proficient computer skills, including advanced use of MS Office, database entry, and familiarity with credit management software such as ACCTION.
- Strong attention to detail and a high level of integrity when handling confidential financial information.
- Excellent verbal and written communication skills in Bahasa Indonesia; ability to convey complex credit decisions in simple terms.
- Demonstrated ability to work under tight deadlines, prioritize multiple tasks, and maintain accuracy under pressure.
- Team‑oriented mindset with the ability to coordinate effectively with sales, credit assessment, and field survey teams.
- Problem‑solving attitude: proactively identify issues in data quality or process flow and recommend corrective actions.
- Gender: open to all applicants.
Benefits
- Competitive base salary.
- Health allowance to support medical expenses.
- Holiday bonus (Bantuan Hari Raya) in line with local customs.
- Communication allowance to cover phone and internet costs.
- Structured work schedule: Monday to Saturday, 08:00 – 16:00.
- Opportunities for professional development and internal training on credit analysis and digital archiving.
About Company
Our company is a leading provider of consumer financing solutions in Indonesia, with a strong focus on digital channels and responsible lending. Operating across multiple provinces, we empower individuals and small businesses to access affordable credit through innovative platforms such as Business Channeling and dicicilaja. We pride ourselves on a culture of transparency, continuous improvement, and community impact, fostering a supportive environment where employees can grow their careers while contributing to financial inclusion nationwide.
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